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  1. #1

    Menu choices locked

    I haven't played Rocksmith for some time, but now I have extra time & tried to play Rocksmith again. When I try to select a player the selection is locked at the top. I tried to place the mouse pointer on a different selection but it always stays on the top player selection. Then using the top player selection, I can get to the main menu, & the same issue happens the selection is locked at the top "Learn a Song". I can place the pointer on a different selection, it will very briefly, highlight this selection before returning to the top selection. I've tried closing down, & restarting the game but always with the same result. I don't know how to clear this glitch, & would appreciate some direction.
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  2. #2
    pedietz's Avatar Senior Member
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    Jun 2012
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    1,583
    maybe a key stuck down? another guy using apple had issues with cursor keys after a steam update.
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  3. #3
    Ubi-Ginge's Avatar Ubisoft Support Staff
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    Oct 2018
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    Hey spacibo12345!
    Do you still experience this after verifying the game files?
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  4. #4
    I've started the computer up today, & it seems to be working normally on the sites I've been on. I've just opened Rocksmith, & the same problems exist. I can't select any players except for the first one listed at the top. And when I get to the Main Menu the selection is anchored to the top one "Learn a Song". I can move the pointer down to another selection, & as mentioned it will briefly highlight this option before returning to the top selection. Nothing is touching the keyboard as I'm trying make a choice from the menu. Is there something in Rocksmith that needs upgraded?
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  5. #5
    Ubi-Ginge's Avatar Ubisoft Support Staff
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    Oct 2018
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    In order to access the game, you should have the latest version installed.
    Do you possibly have a controller connected to your computer that isn't in use?
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  6. #6
    I only have a keyboard, mouse, & the guitar usb/cable attached to the desktop. When looking at the menu I don't see anything about updating. Occasionally I can click on a selection other than "Learn a Song" & I'll receive a message that "The UBI servers are not available".
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  7. #7
    Ubi-Ginge's Avatar Ubisoft Support Staff
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    Oct 2018
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    So we can look deeper into this, can you please contact us directly with copies of your DXDiag and MSInfo files.

    You can contact directly in the following ways -
    Support Site
    Facebook PM
    Twitter DM
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