🛈 Announcement
Greetings! Ubisoft Connect forums are now archived and accessible in read-only mode, please go to the new platform to discuss the game
  1. #1

    Immortals Fenyx Rising error 0x70000051

    Hello,

    I'm having a problem Immortals Fenyx Rising / Ubisoft Connect on Xbox Series X.

    The first issue is that it seems like Ubisoft Connect is either crashing or logging me out over and over. The other issue is that when I attempt to access the store in Immortals Fenyx Rising, it gives me an error:

    A problem occurred while trying to communication with a Ubisoft online service.
    Please try again later... [0x7000051]

    Any guidance or assistance would be appreciated. I've tried resetting my password, unlinking and relinking my Xbox account, uninstalling and reinstalling the app and the game.

    Thank you in advance!

    Michael
    Share this post

  2. #2
    Update: This exact error code also pops up when trying to access the store in Assassin's Creed Valhalla. There is something very wrong with the connection between my Xbox account and Ubisoft Connect account.
    Share this post

  3. #3
    Ubi-Ginge's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    2,991
    Hi Michael!
    How long have you been experiencing this?
    To avoid discussing account information openly on the forums, can you contact us directly through our support site.
    Alternatively, you can contact us via private message on either facebook or Twitter.
    Share this post

  4. #4
    Hi there. I noticed it this week.

    I spoke with someone via Twitter DM (they were fantastic, btw). We seem to have nailed this down to a quick resume issue. I do need to frequently re-login on Ubisoft Connect. I can force it to work, but it is NOT ideal. I keep getting booted out of Ubisoft Connect like my account unlinks every time.
    Share this post

  5. #5
    UbiKobold's Avatar Ubisoft Support Staff
    Join Date
    Feb 2020
    Posts
    1,021
    Thank you for letting us know michaelsfutter! I am sorry that you have been experiencing this, but I am happy to hear that our support over Twitter has helped! If this continues, as a test, you can try un-linking any 3rd party accounts that are not needed to play your games. Then test your games again. However, let us know if you have any other questions or concerns!
    Share this post