1. #21
    thanks a lot !!!!!!!!!!!!!
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  2. #22
    UbiKobold's Avatar Ubisoft Support Staff
    Join Date
    Feb 2020
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    1,021
    If you would like to request a refund for your Ubisoft+ subscription, please contact our Store team directly by create a support ticket here. Also, happy to help and thank you all for your continued patience.
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  3. #23
    It's O so quiet at Ubi Support still investigating?
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  4. #24
    UbiKoreanBBQ's Avatar Ubisoft Support Staff
    Join Date
    Sep 2019
    Posts
    1,203
    Hey there, AssassinGits, this issue was recently resolved. As it sounds like you're still experiencing it, can you let me know if you originally signed up for Ubisoft+ through the French store?
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  5. #25
    No I signed up through Dutch store
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  6. #26
    Ubi-Redbeard's Avatar Ubisoft Support Staff
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    Mar 2017
    Posts
    7,279
    Thanks for confirming that, AssassinGits.

    Is this issue still ongoing for you?

    If so, please reach out to us via the support website by opening a live chat session or through our social media accounts on Facebook and Twitter
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  7. #27
    Done through Twitter 5 days ago and no answer yet
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  8. #28
    Ubi-Redbeard's Avatar Ubisoft Support Staff
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    Mar 2017
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    7,279
    Sorry to hear that.

    Could you please provide your Twitter username so I can forward it to the team?
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  9. #29
    @KrisDePCdokter
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  10. #30
    Ubi-Milky's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    2,442
    Thank you for the Twitter handle AssassinGits, I can see you had a few cases open with us about this issue and were advised to contact the Stadia support team.

    Please let us know if you require any further assistance?
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