1. #1

    Tom Clancy's The Division 2 started crashing after update

    The game was running stable before the last update, however, when I download the update the game has started crashing on launch. I have updated my graphic card driver and tried deleting and reinstalling the Microsoft visual studio c++ 2015 and 2012 but still the same.
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  2. #2
    Ubi-Milky's Avatar Ubisoft Support Staff
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    Jun 2020
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    2,442
    Hey Kala-Bera, welcome to the forum and sorry to hear this.

    I have a few troubleshooting steps I would like you to try, which are common fixes for games crashing at launch -

    - Run the game as an administrator via the game's .exe file, right-click on the file, select Properties, select the Security tab, check to make sure the current PC user has Administrator privilege's for this file

    - Verify the game's installation files, through the game launcher, to fix any corrupt or missing files that may be causing the crashes.
    Here are some instructions on how to do this in Ubisoft Connect -
    https://support.ubisoft.com/en-gb/Article/000060529

    - Update Windows OS to latest version (Windows 10 update currently Update 21H1 - Windows 11 not currently supported)
    (Updating Windows will also update any supporting software the game and launcher needs such as DirectX, Visual C++ x64 and .NET Framework 4.5)

    - Install the game to another HDD or SSD drive preferably, if available. Also try installing the game on a separate hard drive as your Windows OS (Make sure to back up any game save files onto your desktop first, just in case)

    - Disable all background software in Task Manager and try a clean boot/restart of your PC, in case any software is interfering with the game -
    https://support.ubisoft.com/en-GB/Article/000063761

    - Make sure the game is whitelisted as not a threat in your anti-virus software, in case it prevents the game from launching or connecting online

    - Make a backup of the games config/settings file, then delete this file in case a recent change to the settings may be causing the game to crash (Changing the recommended graphics/video/monitor settings in the game, can sometimes prevent the game from launching)

    - Delete any temporary files by doing a search for the %TEMP% folder

    - Do a System File Check (SFC) for any corrupted system files and a CHKDSK for any corrupted hard drives -
    https://support.microsoft.com/en-us/...4-8fd86e0ef4ca


    This support article should explain how to perform some of these solutions -
    https://www.ubisoft.com/help?article=000061047

    Please let me know if you need any help with the steps above and I will happily explain further.
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