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  1. #1
    bitebug2003's Avatar Global Moderator
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    Not receiving in-game notifications

    Hi,

    I noticed that from recent challenges (core and timed) that I completed in AC Valhalla and The Division 2, I am no longer seeing the Ubisoft Connect notifications pop up in game

    Is this known issue or something else?

    Thanks

    Edited to Add:

    I don't recall seeing the pop-ups during The Lost Gods DLC (Immortals Fenyx Rising) either

    Usually when I level up like I did yesterday it would show that in-game

    Strange.
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  2. #2
    ubi-smash's Avatar Ubisoft Support Staff
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    Bitebug2003, thanks for reaching out to us regarding this! We have seen similar reports of this and have shared this with the relevant team to further view. While I don't have further news to share at this moment, please keep a lookout on our social media channels and news and announcements for further updates.
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  3. #3
    bitebug2003's Avatar Global Moderator
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    Thank you for letting me know ubi-smash

    Will keep an eye on the mentioned thread
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  4. #4
    Ubi-Viral's Avatar Ubisoft Support Staff
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    Originally Posted by bitebug2003 Go to original post
    Thank you for letting me know ubi-smash

    Will keep an eye on the mentioned thread
    That would be great thank you.

    If you need anything else please let us know.
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  5. #5
    bitebug2003's Avatar Global Moderator
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    Hi,

    I completed a few Core Challenges in AC Valhalla

    DLC1 Harvest Time
    DLC1 Bran The Blessed
    DLC1 Children Of Danu
    &
    DLC1 Ireland's Saga

    And a Timed Challenge in The Division 2

    Shotgun Bounty: Black Tusk

    and levelled up a few times but still aren't getting the notifications on PS4

    Can anyone confirm if this still is an issue that's not been addressed

    Thanks
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  6. #6
    UbiKobold's Avatar Ubisoft Support Staff
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    Thank you so much for letting us know, and my apologies for the delay in getting back to you. If you complete a challenge and then pull up your in-game menu, do you receive the notifications? Or are they completely missing from the game? Also, just in case please complete our guide here which includes restoring your licenses.
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  7. #7
    bitebug2003's Avatar Global Moderator
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    Hi,

    Thanks for providing the link

    I followed the guide.

    Rebuilt Database
    Restored Licences

    I also
    Uninstalled/Reinstalled Valhalla

    Unlinked/Relinked my PSN account

    Unlinked and closed my Stadia account

    I just want to clarify something.

    An in-game notification is meant to pop up like in this picture, but that no longer happens.

    I can see the completed challenges and can redeem the rewards etc. from the Ubisoft Connect app and/or the in-game Ubisoft Connect Overlay

    Also I noticed that the Ubisoft Connect app still shows Stadia even though I closed and unlinked it from my account and then reinstalled the Ubisoft Connect app



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  8. #8
    I also am not seeing those notifications on my PS4.
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  9. #9
    UbiKobold's Avatar Ubisoft Support Staff
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    Thank you bitebug2003 for this detailed information and images! Just to make sure, you have only noticed this on Assassin's Creed Valhalla and The Division 2 correct? Do you have any other Ubisoft games where you are able to see these pop-ups in-game?

    Hello, and thank you bielik01 for letting us know that you have experienced this as well. Which games are missing these pop-up notifications for you? Also, do you have any Ubisoft games where the pop-ups continue to occur?

    Additionally, can you both let me know when you first noticed that these pop-ups were no longer occurring in-game?
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  10. #10
    Just like bitebug2003, I don't get any notifications from Ubisoft Connect in Assassin's Creed Valhalla, and never got any since day one. I don't play any other games at this moment, so it's hard to tell if it's working at all.
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