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  1. #1

    Bug do Jogo

    Hi, I recently purchased the game, but I have a small problem when I'm playing, at certain times an error Code '' 3_fdf2d485_10 '' appears and disconnects me from the game, if I'm in a race it drops out and I lose progress , I didn't have the game, I bought it on Steam A few days ago, and since I bought it, I get this error.
    The problem I believe is not the internet, as I also play other games online, and there is no loss of FPS

    Windows 10 Pro for Workstations
    AMD FX-8320E Eight-Core Processor 3.20 GHz
    RAM 8,00 GB
    GTX1050 Ti 4gb

    Thanks
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  2. #2
    Ubi-Karl's Avatar Ubisoft Support Staff
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    Hey JeanZINHO550, thanks for reaching out, welcome to forums and apologies about the delayed response from our team.

    So that we could look into the matter further, can I just double-check at what point does the error message usually shows up? Is it possibly right after finishing the race by any chance? Also, is there any chance you could provide us with video footage for this, in case if our team needs to reproduce this?

    Let us know and we will take it from there!
     1 people found this helpful
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  3. #3

    resposta ao forum

    sim depois do termino da corrida ele acaba dando crashando
    posso lhe enviar video
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  4. #4
    Ubi-Orion's Avatar Ubisoft Support Staff
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    Originally Posted by JeanZINHO550 Go to original post
    sim depois do termino da corrida ele acaba dando crashando
    posso lhe enviar video
    Hey there.

    Unfortunately we're not able to offer Portuguese language support from this forum. If you're able to translate to English I'd be happy to assist you here. Alternatively if you open a support case from here we do have Portuguese support who will assist you further via live chat during our opening hours.

    Thanks!
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  5. #5

    Erro the crew 2 pc

    I have an error in the crew 2 which is called 3_b2605eba_10 every time when I start the game in the final part of the boat race, every time this message appears saying that I lost connectivity and I'm sure it's not the internet because I play several games online, i just bought and downloaded the game but i have this problem
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  6. #6

    answer

    Hi sorry did not know more so you want me to send video to you?
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  7. #7
    Ubi-Karl's Avatar Ubisoft Support Staff
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    Originally Posted by Alixand67 Go to original post
    I have an error in the crew 2 which is called 3_b2605eba_10 every time when I start the game in the final part of the boat race, every time this message appears saying that I lost connectivity and I'm sure it's not the internet because I play several games online, i just bought and downloaded the game but i have this problem
    Hey Alixand67, thanks for reaching out and sorry to hear about the issue you ran into there.

    I understand that this issue occurs for you during the introductory race however correct me if I'm wrong there.

    Is there any possibility you could provide us with screenshot showing the error message?

    Originally Posted by JeanZINHO550 Go to original post
    Hi sorry did not know more so you want me to send video to you?
    Hey JeanZINHO550, thanks for your response!

    We just wanted to have some translation for your second post as at this moment in time, we're only able to provide Support in English in these forums.

    As far as the issue itself goes, if you do happen to have video footage handy, send it over and we will take a look!
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