Yesterday, I finish levels 21 and 22 from Campaing.
When I did lvl 21, I won Jora DNAs... Then, went to Cerimony Hall, chose my assassin's to The Cerimony, and when I clicked to start, a message popped telling me that I didnt have suficient DNAs to upgrade Jora.
Then, finish lvl 22, and won Valka and Basim DNAs.
In The Cerimony, I coukd choose one of them do upgrade. I selected Basim.... Choose The assassin's to The Cerimony, and AGAIN, a message popped telling me that I didnt have sufficients DNAs, and then LOST Valka DNAs too.
Please, fix it or I will stop to play this game.
Hi douberman
Here is the solution way:
I tried to Promote my Hero then lost all their DNA Fragments! What happened?
Typically this happens when a connection error occurs when Promoting, but the Promotion still happens in the background.
When the time the Promotion would have taken will have passed, your Hero should have their Rank raised!
Restart the game
SOURCE: https://www.ubisoft.com/en-us/help/a...lion/000062273
I did The restart, and nothing....Originally Posted by Mamilaris Go to original post
Hi doubermanOriginally Posted by douberman Go to original post
My suggestion to you is to report your problems in detail to the Dear Support Team with a Ticket based on the Bug Reports Form.
Bug Reports Form
Please copy and paste the following form when entering bug reports:
*Bold = required.
Title:
Description/repro steps:
Context (ex. Mission name):
Device info:
Game version:
Brotherhood name or player ID:
Notable preconditions:
Time of day:
Example (screenshot or video):
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Here is the helpful Forum Topic for you to submit a Ticket to the Dear Support Team:
"Experiencing an issue? Here's how to report it!", it is already explained by Dear Ubi-Bumble :
Originally Posted by Ubi-Bumble Go to original post
Here is a picture from the problem...
I choose upgrade Basim, then selected 3 assassin's, and press start...
Suddenly a message popped telling me that I did not have sufficient DNA.
Then Basim was only with 58 DNAs.
https://ibb.co/3WfXQMC
No Bug HereOriginally Posted by douberman Go to original post
You can't upgrade Basim to 3 Star DNA yet for completing Mission 22 in campaign missions,
Because you need 2 more DNAs for Printing
To upgrade Basim to 3 Star DNA, you must also complete the 25th Campaign mission.
You can see the level of your Campaign heroes according to this table published by Dear Rob(One of ACR Official Discord Channel Moderator) on the ACR Official Discord Channel:
For example, to upgrade Valka to 3 Star DNA, you need to complete Campaign Mission 20.
But to upgrade Basim to 3 Stars, you need to complete the 25th Campaign mission
Mamilaris, I need a simple help from you....
You finish the Campaing mode?
If Yes, please answer me a question....
Yesterday, I did the Campaign lvls 21 and 22, and the bug occurred.
Today, I finished Campaign Mode, did lvls 23,24 and 25.... (https://ibb.co/M5skn95)
Cerimony work fine.... But I used the DNAs collected today.
BASIM, after the upgrade, finished 3 stars and with 65 DNAs remaining.
https://ibb.co/HnDcGqT
JORA finished 4 stars and with 40 DNAs remaining.
https://ibb.co/dtLZsBW
VALKA finished 4 stars and with 40 DNAs remaining.
https://ibb.co/HNRTZBm
I am asking because I don't know how many DNAs I lost, from missions 21 and 22.
If your characters have the same stars and remaining DNAs, like me, the problem was fixed automatically.
Waiting your help. And thank you so much!
Yes I have finished all Campaign MissionsOriginally Posted by douberman Go to original post
I'm posting a picture of My Heroes' Ceremony Room for you:
![]()
You're welcomeOriginally Posted by douberman Go to original post
I think this Visual Bug is fixed automatically when you restart your game
Thank You
I wish you a wonderful day with your loved ones