1. #1

    DNA from Campaing, LOST in Cerimony Hall

    Yesterday, I finish levels 21 and 22 from Campaing.

    When I did lvl 21, I won Jora DNAs... Then, went to Cerimony Hall, chose my assassin's to The Cerimony, and when I clicked to start, a message popped telling me that I didnt have suficient DNAs to upgrade Jora.

    Then, finish lvl 22, and won Valka and Basim DNAs.
    In The Cerimony, I coukd choose one of them do upgrade. I selected Basim.... Choose The assassin's to The Cerimony, and AGAIN, a message popped telling me that I didnt have sufficients DNAs, and then LOST Valka DNAs too.

    Please, fix it or I will stop to play this game.

  2. #2
    Evie..Frye's Avatar Senior Member
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    Hi douberman

    Here is the solution way:

    I tried to Promote my Hero then lost all their DNA Fragments! What happened?
    Typically this happens when a connection error occurs when Promoting, but the Promotion still happens in the background.

    When the time the Promotion would have taken will have passed, your Hero should have their Rank raised!

    Restart the game

    SOURCE: https://www.ubisoft.com/en-us/help/a...lion/000062273

  3. #3
    Originally Posted by Mamilaris Go to original post
    Hi douberman

    Here is the solution way:

    I tried to Promote my Hero then lost all their DNA Fragments! What happened?
    Typically this happens when a connection error occurs when Promoting, but the Promotion still happens in the background.

    When the time the Promotion would have taken will have passed, your Hero should have their Rank raised!

    Restart the game

    SOURCE: https://www.ubisoft.com/en-us/help/a...lion/000062273
    I did The restart, and nothing....

  4. #4
    Evie..Frye's Avatar Senior Member
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    Originally Posted by douberman Go to original post
    I did The restart, and nothing....
    Hi douberman

    My suggestion to you is to report your problems in detail to the Dear Support Team with a Ticket based on the Bug Reports Form.

    Bug Reports Form

    Please copy and paste the following form when entering bug reports:
    *Bold = required.

    Title:
    Description/repro steps:
    Context (ex. Mission name):
    Device info:
    Game version:
    Brotherhood name or player ID:
    Notable preconditions:
    Time of day:
    Example (screenshot or video):
    ----------------------------------------------------------------------------

    Here is the helpful Forum Topic for you to submit a Ticket to the Dear Support Team:

    "Experiencing an issue? Here's how to report it!", it is already explained by Dear Ubi-Bumble :

    Originally Posted by Ubi-Bumble Go to original post
    To submit bug reports, please contact our support team in your game by tapping MORE > OPTIONS > SUPPORT > CUSTOMER SUPPORT or via this link: http://support.ubi.com/cases/new


    We require a Brotherhood name(s) and as many details as possible. If screenshots can be provided, this is ideal. Often issues are resolved after the game is completely closed and re-launched.Our support team will be able to conduct tech troubleshooting for all tech issues (crashing, error messages etc.).


  5. #5
    Here is a picture from the problem...

    I choose upgrade Basim, then selected 3 assassin's, and press start...

    Suddenly a message popped telling me that I did not have sufficient DNA.

    Then Basim was only with 58 DNAs.

    https://ibb.co/3WfXQMC

  6. #6
    Evie..Frye's Avatar Senior Member
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    Originally Posted by douberman Go to original post
    Here is a picture from the problem...

    I choose upgrade Basim, then selected 3 assassin's, and press start...

    Suddenly a message popped telling me that I did not have sufficient DNA.

    Then Basim was only with 58 DNAs.

    https://ibb.co/3WfXQMC
    No Bug Here
    You can't upgrade Basim to 3 Star DNA yet for completing Mission 22 in campaign missions,
    Because you need 2 more DNAs for Printing
    To upgrade Basim to 3 Star DNA, you must also complete the 25th Campaign mission.
    You can see the level of your Campaign heroes according to this table published by Dear Rob(One of ACR Official Discord Channel Moderator) on the ACR Official Discord Channel:


    For example, to upgrade Valka to 3 Star DNA, you need to complete Campaign Mission 20.
    But to upgrade Basim to 3 Stars, you need to complete the 25th Campaign mission

  7. #7
    Mamilaris, I need a simple help from you....

    You finish the Campaing mode?
    If Yes, please answer me a question....

    Yesterday, I did the Campaign lvls 21 and 22, and the bug occurred.

    Today, I finished Campaign Mode, did lvls 23,24 and 25.... (https://ibb.co/M5skn95)
    Cerimony work fine.... But I used the DNAs collected today.

    BASIM, after the upgrade, finished 3 stars and with 65 DNAs remaining.
    https://ibb.co/HnDcGqT

    JORA finished 4 stars and with 40 DNAs remaining.
    https://ibb.co/dtLZsBW

    VALKA finished 4 stars and with 40 DNAs remaining.
    https://ibb.co/HNRTZBm

    I am asking because I don't know how many DNAs I lost, from missions 21 and 22.

    If your characters have the same stars and remaining DNAs, like me, the problem was fixed automatically.

    Waiting your help. And thank you so much!

  8. #8
    Evie..Frye's Avatar Senior Member
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    Originally Posted by douberman Go to original post
    Mamilaris, I need a simple help from you....
    Yes I have finished all Campaign Missions
    I'm posting a picture of My Heroes' Ceremony Room for you:

  9. #9
    The same like me...
    Then, you are correct.

    The bug was fixed automatically.

    Thank you for your precious time and help.

    Peace and health!
     1 people found this helpful

  10. #10
    Evie..Frye's Avatar Senior Member
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    Originally Posted by douberman Go to original post
    The same like me...
    Then, you are correct.

    The bug was fixed automatically.

    Thank you for your precious time and help.

    Peace and health!
    You're welcome
    I think this Visual Bug is fixed automatically when you restart your game
    Thank You
    I wish you a wonderful day with your loved ones