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  1. #11
    The ticket number is 14773899. Thanks.
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  2. #12
    Ubi-Mark.'s Avatar Ubisoft Support Staff
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    Nov 2017
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    Hello emmanuelvr26,

    Thank you for the update!

    After checking your files I noticed that the crash is related to your GPU driver. I also made my own research and I noticed that some of the games are unfortunately having issues with the latest AMD drivers. In this case, can you please try downgrading your driver to December's version (as I also noticed that the player base across multiple forums mentioned that this specific driver helps to resolve most crashes in games)?

    Many thanks and please let us know if this helps!
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  3. #13
    Thank you for looking into my problem. I had uninstalled the game so I'm downloading it again along with the December version of the driver. I'll let you know once I test it.
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  4. #14
    I have to thank you, it's working now! I was able to get through the palace!

    Thank you so much.
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  5. #15
    Ubi-Swaggins's Avatar Community Manager
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    Nov 2017
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    7,058
    Hey emmanuelvr26,

    Thanks for letting us know that you were able to get through the palace!

    If you encounter any further issues, please let us know!
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