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  1. #1

    AC Odyssey Keeps Crashing

    Hello Ubisoft Support,

    I have trouble getting freeze game when loading from a save point, previously it works fine and I was able to play for like 2-3 hours, but then after finishing the Cyclops Eye mission, I'm getting the freeze then crash issue.

    I have RX480 8GB + i7-4790 + 16GB RAM running on Windows 10 latest update so it should meet the minimum requirements.

    Could you please check what's wrong? I'm eager to play this game for so long and can't wait until it's normal again.

    Thanks in advance.
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  2. #2
    Ubi-Wan's Avatar Community Representative
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    Hello there, ian_granger! Welcome to the forums. I'm sorry to hear you're crashing when finishing the Cyclops eye mission. I'd like to have you give the troubleshooting steps in this FAQ a try to help clear your system's performance.
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  3. #3
    Thanks for your response, I've done every steps that you provide but still, the crash persists.

    I noticed that it crashes when I'm roaming on the northern coastline around the dock on Kephalonia, on the other place is running normally.
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  4. #4
    Ubi-Raziel's Avatar Ubisoft Support Staff
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    Originally Posted by ian_granger Go to original post
    Thanks for your response, I've done every steps that you provide but still, the crash persists.

    I noticed that it crashes when I'm roaming on the northern coastline around the dock on Kephalonia, on the other place is running normally.
    Hey, thank you for getting back in touch with us.

    At this stage I believe it's best for us to review your system files, as they may provide us with a clue to what is causing these crashes for you. We've not released an update for the game in a long time, so I believe we can resolve this with some troubleshooting.

    Please contact us directly using one of these channels -


    Email Support / Live Chat: https://support.ubi.com/Cases/New

    Twitter: https://twitter.com/UbisoftSupport
    Facebook: https://www.facebook.com/UbisoftSupport/


    Our team will need the following system files -

    MsInfo: https://www.ubisoft.com/en-gb/help/article/000078753
    DxDiag: https://www.ubisoft.com/en-gb/help/article/000078583


    I really hope that helps you. Please let us know if you need anything
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  5. #5
    Hello,

    I have created a ticket 6 days ago and until now there is no feedback received, please help as soon as possible.

    I really want to play this game.
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  6. #6
    Ubi-Mark.'s Avatar Ubisoft Support Staff
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    Hello ian_granger,

    Sorry to hear about your experience. I chased this case for you and you should receive a reply soon.

    Meanwhile, can you please try the troubleshooting steps in this article? It will help to eliminate any potential software conflicts.

    Many thanks and if you have any additional questions, please let us know.
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  7. #7
    Those are not helping, I still getting the crash when playing.
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  8. #8
    Ubi-Mark.'s Avatar Ubisoft Support Staff
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    Hello ian_granger,

    Sorry to hear that your game still keeps crashing.

    In this case, could you please contact our team on our Support Site?
    Please attach both of the following system files:
    It will help our Customer Support team to investigate this further for you. If you have any additional questions, please let us know.
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