🛈 Announcement
Greetings! Anno forums are now archived and accessible in read-only mode, please go to the new platform to discuss the game
  1. #11
    Can confirm hitting this bug.
    Share this post

  2. #12
    Going to Direct X11 solves it for me. But this should not be the all time solution. Drivers and everything up to date as everytime.
    Share this post

  3. #13
    Ubi-Karl's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    3,764
    Originally Posted by SirHarryPierce Go to original post
    Can confirm hitting this bug.
    Hey SirHarryPierce, have you tried steps proposed earlier by any chance?

    Originally Posted by Gausor Go to original post
    Going to Direct X11 solves it for me. But this should not be the all time solution. Drivers and everything up to date as everytime.
    Hi Gausor, thanks for letting us know and I'm glad to hear this.

    I appreciate your feedback on the matter and we will continue to actively monitor these reports.
    Share this post

  4. #14
    Morning,

    same bug for me since the latest Update.

    Im on DX12 with all the latest GPA drivers.
    Share this post

  5. #15
    Ubi-Karl's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    3,764
    Originally Posted by attenzionee Go to original post
    Morning,

    same bug for me since the latest Update.

    Im on DX12 with all the latest GPA drivers.
    Hey attenzionee thanks for reaching out and sorry to hear about this.

    For reproduction purposes, so that we could look into the matter further, would you be able to clarify the following:

    1. In what instances does the problem occur? Are there any particular actions in-game that you've noticed that may lead to this?
    2. How often do you experience the problem?
    3. Is there any chance could you provide us with video footage of this?

    In the meantime, there are a few workaround steps mentioned in the thread, therefore if you haven't tried those yet, you can give it a go and see if it helps.

    Keep us updated!
    Share this post

  6. #16
    It happened for me yesterday on a game session that I was AFK from.

    Tabbing out / in does not bring it back at my machine.

    Working with 3 screens in my setup, so, my desktop always has some focus.
    Share this post

  7. #17
    Casosad's Avatar Member
    Join Date
    Apr 2013
    Location
    france
    Posts
    173
    Just only annoying .. cos ALT TAB on windows and come back ! that's all !!
    Share this post

  8. #18
    UI disappears at 58m.

    Share this post

  9. #19
    Hey,

    On Directx 12 the problem occures to me quiet regulary after 1 to 2 hours playing. Switching to Directx 11 seems to prevent the bug form happening to me too.
    I dont recall any special actions that lead to the bug. Also, my drivers and Windows are all uptodate and verifing the installation files didn't solve the bug for me neither.

    Have a good one!
     1 people found this helpful
    Share this post

  10. #20
    Ubi-TheBerry's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    2,629
    Hey there guys!

    Thank you for getting back to us with these updates, and for the clip SirHarryPierce!

    We've passed these details onto the team who will begin to investigate this further.

    Should anyone else encounter this issue, please post your response to Ubi-Karl's questions above so we can pass them on.

    Otherwise, we'll let you know when we hear any further news.

    Thank you!
     1 people found this helpful
    Share this post