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  1. #1

    Game crashes on launch

    Every time I launch the game, it shows a black screen and then crashes. I'm pretty sure this is due to the game trying to link with Ubisoft Connect, as every time I launch and it crashes, I have a new email from Ubi with an account security code. I am logged into Ubisoft Connect on the same PC I am trying to play. I tried installing the game through the Ubisoft launcher, but it just redirects to Steam. I've also tried disabling in-game overlays, launching in offline mode, it always closes itself out on the same black screen.
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  2. #2
    Ubi-Raziel's Avatar Ubisoft Support Staff
    Join Date
    Jan 2019
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    4,533
    Originally Posted by Femnar Go to original post
    Every time I launch the game, it shows a black screen and then crashes. I'm pretty sure this is due to the game trying to link with Ubisoft Connect, as every time I launch and it crashes, I have a new email from Ubi with an account security code. I am logged into Ubisoft Connect on the same PC I am trying to play. I tried installing the game through the Ubisoft launcher, but it just redirects to Steam. I've also tried disabling in-game overlays, launching in offline mode, it always closes itself out on the same black screen.
    Hello!

    Sorry to read you're facing a crashing issue, we will help with that.

    Can you first of all please confirm which AC game you're having difficulty with?

    The following support article also has some troubleshooting steps, which may resolve your issue.

    All the best!
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  3. #3

    Rainbow Six Siege keeps crashing

    Hello!

    I have the exact same issue but with rainbow six siege. I looked for solutions online but nothing helped so far. Every time i start up Rainbow Six Siege it wil start and stay on a black screen or i get to the main menu and when i start a game it wil crash. How can i fix this problem?
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  4. #4
    Ubi-Litten's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    2,021
    Thanks for providing this information, if you are still receiving this error after completing these steps, could you please provide your system reports as advised in the FAQ guides below :

    Generating a DirectX Diagnostic Report

    Generating a Microsoft System Information Report

    Once we have this information we will be sure to get this looked into further for you, apologies for any confusion or inconvenience this may have caused.
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