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  1. #21
    Sadly, the game crashes /freezes again for me... And again, coincides with a global event (Guardian)...
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  2. #22
    peppermintl2k5's Avatar Junior Member
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    Paying attention to Easy Anti Cheat has still helped me. Prior to attending to the EAC service either by stopping or repairing I was freezing every 60-90 mins. With the service stopped or repaired I haven't had a freeze inside 3 hours. Yesterday I performed the known troubleshooting step of uninstalling and reinstalling Microsoft C++ redistributables. I didn't have a crash during my 3.5 hour session last night however the session had some forced intermissions in the form of a few Delta03 errors.
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  3. #23
    You can get Task Manager in front of the frozen Division 2 screen. Just open Task Manager, go to the Options tab, Enable Always on Top. Now the next time The Division 2 freezes, hit the CTRL-ALT-DEL or CTRL-SHIFT-ESC keys to bring up Task Manager and it should be on top/in front of the frozen Division screen.
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  4. #24
    Devs should be fixing this issue, not us. We bought the game we expect it to work as intended. Seems like 90% of Ubisoft games have problems these days. This is why the AAA gaming industry sucks today.
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  5. #25
    So, ubi , any updates?
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  6. #26
    Originally Posted by Ubi-Swaggins Go to original post

    This is something the team are looking into further at this time. Once we have more information to share we will do so.



    You've been telling us the same ******** for 4 months. Should we still believe you ?! Give us some real news. So that we can believe you.

    But it definitely won't go on like this.
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  7. #27
    peppermintl2k5's Avatar Junior Member
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    Originally Posted by RAGE_THERAPY Go to original post
    Sorry to hear you are part of the club in regards to the game freeze, I had a clean 4 1/2 hour session without easyanticheat stopped. There really is no consistency as to what causes the freeze, as I've literally tried everything under the sun in terms of potential user fixes.
    Hi mate I posted below in the big crash thread just now. Not sure if you've given this one a go. I've not had a freeze for days. I may well get one down the road but for now I'm touching wood and not complaining. Between giving attention to EAC and now C++ redistributables this delicate game appears to be running stable for me.

    I know mileage may vary from case to case but will add here that I recently refreshed Microsoft C++ Redistributables which is a known Ubi support troubleshooting step to resolve crashes/freezes and it appears to have worked for me. No dx12 freezes for my past few 3+ hour sessions. If you haven't tried this I recommend giving it a shot. See below for text from my support call with updated URLs to required files (as some of the previous old links were dead). Reminder if you're runnnig 64 bit Windows you need to install both the _x86 and _x64 files. Uninstall old installations first.

    Hello peppermintl2k5

    Thank you for contacting Ubisoft Customer Support.

    We apologize for the confusion on that. Here are the updated URLs as requested.

    Microsoft Visual C++ 2010

    https://www.microsoft.com/en-us/down....aspx?id=26999

    (Choose both vcredist_x86.exe and vcredist_x64.exe while downloading, do not choose vcredist_ia64.exe unless you develop software with this module)


    Microsoft Visual C++ 2012

    https://www.microsoft.com/en-us/down....aspx?id=30679


    Note: (Choose both VSU_4\vcredist_x64.exe and VSU_4\vcredist_x86.exe while downloading, do not choose VSU4\vcredist_arm.exe unless you develop software with this module)


    Microsoft Visual C++ 2013

    https://support.microsoft.com/en-us/...b-8da6cfdf4f10


    Note: Please install the x64 and x86 files in your language your computer is installed in from the list above. Ensure you pick the x64 version of your language, download and install, then chose the x86 version from the list as well in your language, download and install.

    Microsoft Visual C++ 2015-2019

    x86: https://aka.ms/vs/16/release/vc_redist.x86.exe

    x64: https://aka.ms/vs/16/release/vc_redist.x64.exe


    Please let us know if you run into any other issues once completing the requested steps.

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  8. #28
    RAGE_THERAPY's Avatar Member
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    Originally Posted by peppermintl2k5 Go to original post
    Hi mate I posted below in the big crash thread just now. Not sure if you've given this one a go. I've not had a freeze for days. I may well get one down the road but for now I'm touching wood and not complaining. Between giving attention to EAC and now C++ redistributables this delicate game appears to be running stable for me.
    Yep, definitely done this. As I've mentioned previously everything is almost like the lotto. I had clean sessions for hours upon hours yesterday and now 30 mins in a freeze. Glad to hear that you seem to be getting to a stable place but, I'm not there yet. I was running the Raid last night and two other mates had freezes or crash to desktop during the session - while I had no issue.
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  9. #29
    Ubi-Redbeard's Avatar Ubisoft Support Staff
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    Thanks for the updates on this thread, folks.

    Regretfully, we have no further information to share regarding this issue at present.
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  10. #30
    This actually being worked on or just dumped in the oh well too hard basket? Seems to me this has been a recurring issue since the game was launched. Very poor on behalf of Ubisoft - will the new Division franchise game be playable in development now, or will it be unplayable - plagued by constant freezes/crashes.

    This is not an issue with my computer, it specifically occurs with this game each time I attempt to play it. How about you provide us with some in game store premium credit, as Ubisoft is hell bent on creating cosmetics, all useless to as as the core mechanics of the game doesn't even work!!!

    At this point - I'm questioning why I should purchase another Ubisoft developed game ever again and would like to hear why I should from Ubisoft
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