1. #1

    Missing save files

    There have been several times when my most recent save files disappear. For example the other day I ended my session by pressing on the save and quit function. When I went back to the game, the next day, there was no trace of the previous 20 minutes of gameplay.
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  2. #2
    Ubi-Viral's Avatar Ubisoft Support Staff
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    Oct 2015
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    3,015
    Hey!

    Sorry to hear that you are encountering this issue with your saves. Can we ask are you saving locally or on a One Drive?

    Are you also 100% on the correct account?
     1 people found this helpful
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  3. #3
    Ubi-Viral's Avatar Ubisoft Support Staff
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    Oct 2015
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    3,015
    Hey!

    Sorry to hear that you are encountering this issue with your saves. Can we ask are you saving locally or on a One Drive?

    Are you also 100% on the correct account?
     1 people found this helpful
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  4. #4
    Ubi-Viral's Avatar Ubisoft Support Staff
    Join Date
    Oct 2015
    Posts
    3,015
    Hey!

    Sorry to hear that you are encountering this issue with your saves. Can we ask are you saving locally or on a One Drive?

    Are you also 100% on the correct account?
     1 people found this helpful
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  5. #5
    Sorry, it took so long to respond, but for some reason, I did not receive a notification.

    Anyway, I am saving locally, and this is the correct Ubisoft account.
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  6. #6
    Ubi-Karl's Avatar Ubisoft Support Staff
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    Oct 2018
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    3,650
    Hey AilingTheo, appreciate your response!

    I've looked it up however it does not look like this issue has been brought up before, therefore for reproduction purposes, could you advise us the following:

    1. Taking into consideration that this only happens occasionally, have you possibly noticed any consistencies in terms of in-game actions that may lead to save progress missing?
    2. Is there any possibility you could provide us with video footage showing this?

    Let us know and we will take it from there.
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