1. #11
    Ubi-SpaceCats's Avatar Ubisoft Support Staff
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    Apr 2021
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    Thanks for confirming, Mefistofiel. It looks like the Logitech Gamepad F310 is not on our Official list of Supported Peripherals for Immortals Fenyx Rising.

    However, I would suggest our PC troubleshooting guide here. These steps may help get your controller working properly.
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  2. #12
    The problem is that none of this works. I tried everything. As i said my pad WAS working and game just stops to see it after 3-4 game sesions... It works in every other game and it works when i open Uplay overlay when game is running, it's just the game that don's see my pad :/
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  3. #13
    Ubi-Thrupney's Avatar Ubisoft Support Staff
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    Mar 2021
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    Thanks for coming back to us about this, Mefistofiel - I understand this gamepad was working fine previously, and I'm sorry to hear it has stopped working.

    When we release da game, we test the game and make sure it works with specific peripherals, which we list in our support articles. Beyond that list, it is difficult for us to give specific guidance on how or why a gamepad might not work, apart from our standard recommended troubleshooting steps. In this case, I would recommend reaching out to Logitech themselves to see if they are able to give any guidance on why this gamepad might not be recognised by the game - they may be able to give some further troubleshooting recommendations.

    Let me know if you've any other questions about this at all.
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  4. #14
    Guess i'll have to give a chance to my mouse and keyboard then. Thanks for your support!
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  5. #15
    Ubi-Gizmo's Avatar Ubisoft Support Staff
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    Sep 2021
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    Hey Mefistofiel, thank you for doing this, it's no problem. Should you have further questions regarding this or anything else, please don't hesitate to let us know.
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  6. #16
    Im experiencing the same thing. I go into control option and it only display keyboard setting. PS5 controller is supported but nowhere to be found in game as an option. I have connected PS5 controller wired and wireless but no luck. Any ideas?

    Update - Here's what I discovered:

    After turning off keyboard bluetooth, the game automatically switched to controller .... however, it was XBOX controller as default option. I thought I was crazy so I opened another game and my PS5 controller was indeed connected and worked just fine. I do not own any xbox controllers.

    Tested with Nintendo controllers as well and same issue. Please advise.

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  7. #17
    Ubi-Thrupney's Avatar Ubisoft Support Staff
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    Mar 2021
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    Hey there Gamedrew, thanks for your post about this. It's great to hear your insights into what's been happening with your gamepads - I appreciate you reaching out.

    We don't have specific recommended gamepads for Immortals - you can view the list here, where we only officially support keyboard and mouse controls for PC. This is in contrast to some of our other PC games, such as Valhalla, which do list gamepads, such as the DualSense.

    As such, it isn't possible to show other specific gamepads' buttons and layouts on PC.

    Please let me know if there's any further thoughts or questions about this.
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