1. #1

    New Ubisoft Club account

    I made a new ps4 account and wanted to play Division 1 on it, and it says I have to create or log in on a existing one.
    I made this account (the one I am writing this with now) a little while ago.
    I just didn't bother to make the ps4 account yet.

    Anyway now it says there is already an account in use on this email.
    But I only made this one so I could at least react on this forum.
    I didn't link a ps4 account to it yet, is there anyway I can do that.
    Or do I have to make a new email now?
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  2. #2
    And actually... it says create or log in on an existing account.
    Then I log in on a existing one, and then it says...
    There is already a ubisoft account in use on this email.
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  3. #3
    Ubi-Spud's Avatar Ubisoft Support Staff
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    Oct 2018
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    3,197
    Originally Posted by DutchLMB4ever Go to original post
    And actually... it says create or log in on an existing account.
    Then I log in on a existing one, and then it says...
    There is already a ubisoft account in use on this email.
    Hey there!

    This sounds like a linking issue and is something we'll be able to fix for you, however you'll need to contact us privately as we cannot resolve account related issues on a public forum.

    Please create a case and we'd be happy to help!
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  4. #4
    Originally Posted by Ubi-Spud Go to original post
    Hey there!

    This sounds like a linking issue and is something we'll be able to fix for you, however you'll need to contact us privately as we cannot resolve account related issues on a public forum.

    Please create a case and we'd be happy to help!
    Thanks
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  5. #5
    Ubi-Mark.'s Avatar Ubisoft Support Staff
    Join Date
    Nov 2017
    Posts
    6,862
    Originally Posted by DutchLMB4ever Go to original post
    Thanks
    Hello DutchLMB4ever,

    No worries, anytime!

    If you have any additional questions, please let us know.
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