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  1. #1

    Not receiving twitch drops from invitational after waiting 2 days

    Hi, I have watched the required amount of time to get the Packs and the Charm for the R6 Invitational stream and I have claimed the drops but they are not appearing in my Inventory after waiting 2 days, so can you please take a look into why this is happening.

    Thanks,
    R6_LucaDaGreat
     2 people found this helpful
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  2. #2
    Sgt Astor's Avatar Senior Member
    Join Date
    May 2016
    Location
    Moscow, Russia
    Posts
    3,507
    I waited 2 days and got mien
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  3. #3
    UbiShoreman's Avatar Community Representative
    Join Date
    Mar 2020
    Posts
    1,296
    Moving to player support.
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  4. #4
    I am also facing the same issues its been more than 2 days and I have not received my drops yet. The charm all all the three packs are still missing from my account. I previously did not have any issues getting these drops but I dont know what the issue is this time.
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  5. #5
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  6. #6
    I recieved my first pack and the charm but the second and third pack I haven't seen yet
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  7. #7
    Ubi-Milky's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    2,508
    Hello there everyone, thank you for contacting us regarding your missing Twitch Drops.

    If you watch a live Twitch stream with Drops enabled, you will need to make sure you have met the following conditions in order to be eligible for the Drop -

    1. Watched a participating channel, more details of current campaigns can be found here - https://www.twitch.tv/drops/campaigns

    2. Linked your Ubisoft account and Twitch account together, before that particular campaign ends - https://www.twitch.tv/settings/connections

    3. Made sure to 'claim' the reward from your Twitch inventory within 24 hours after the stream has ended

    4. After claiming the Drop, you have waited 48 hours after the Twitch Drop campaign has finished (each campaign usually last for 1 week)

    If you can confirm you have met all of the above requirements, please get in touch with us privately through one of these links so we can check your accounts -

    Ubisoft Support Website - https://support.ubisoft.com/en-gb/Cases/New
    Twitter Support - https://twitter.com/UbisoftSupport
    Facebook Support - https://www.facebook.com/UbisoftSupportUK/

    1. Please tell us the exact name of the drop you are missing and date you claimed it
    2. Please send us a uncropped screenshot of your Twitch Drops inventory, with your Twitch username on show - https://www.twitch.tv/drops/inventory
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