Known Issue - May 12th
We are aware of an issue where a "ghost offer" appeared for some players today.
This offer displays an incorrect image that does not match the actual contents in the offer.
We have disabled the offer. However, if the offer has already triggered for you, it may still be in your Shop for about another hour.
For reference, the items shown when you tap on the offer are the correct items:
If you purchased the offer and experienced any issues receiving any of your items, please reach out to our support team for assistance (Tap More > Options > Support > Customer Support or go to http://support.ubi.com/cases/new).
Eid Offers - Known Issue and Compensation
There is currently an issue where Rift Tokens from the Eid Day 1 and Eid Day 3 offers are not being rewarded to players who purchase them.
We are currently investigating a potential fix for this. However, everyone who purchases the Eid Day 1 and/or the Eid Day 3 packs this weekend will receive an additional 100 Rift Tokens per pack purchased to their ACR inbox early next week.
This will also include players who purchased the offer on Wednesday before it was removed from the Shop.
We apologize for any inconvenience caused by this and we hope you all have a wonderful weekend!
Known Issue - May 19th
It appears that the following bug is still occurring on version 3.0.2:
- Defeating an enemy using a Skill with bleed or poison before a cut scene causes a soft lock to occur
We will be reopening our investigation into this issue.
In the meantime, we suggest that you avoid killing enemies with a skill that has a bleed or poison effect before a cut scene. (This includes Flora's Crippling Strike Skill in the current event)
If you have lost any Rift Tokens as a result of this issue, please reach out to our support team and they will be happy to reimburse you. (Tap More > Options > Support > Customer Support or go to http://support.ubi.com/cases/new to submit a support ticket)
Our apologies for the issue!
Known Issue - May 21st
It appears that the previous issue with the Ruthless Blades (T5 Assassination Hidden Blades) and Sly Partisan (T5 Polearm) may be occurring again after the latest data deployment.
If you are no longer able to use your Weaponsmith due to this issue, please reach out to our support team with the following information:
-The names of the Gear Items that you were crafting
-A screenshot of your HQ
We are currently looking into a fix for this, thank you for your patience!
Known Issue - June 22nd
We are aware of an issue where the current Animus Challenge - Sneaking Around resets for some players after downloading version 3.1.0.
We encourage everyone who has not yet installed the update to collect their Animus Challenge rewards beforehand.
If you have already installed the update, you will need to complete the challenges again to receive the rewards.
Known Issues - June 23rd
-An update to the Animus Challenge issue - we have received additional reports that the current Animus Challenge resets when restarting the game on version 3.1.0, not just after installing the update.
-Due to an error, Cleopatra's Featured Hero Cube is currently appearing in the Shop.
-We are aware of a couple soft lock issues occurring in Caribbean Campaign Missions 3 & 4 under certain conditions.
-We are aware of various visual issues that occur when reordering Heroes in Hero selection Menus.
We appreciate your patience while we work on a fix for these issues!
Upcoming Animus Challenges
Hi Assassins! As you are aware, there is currently an issue where Animus Challenge progress resets after closing the app.
We are currently working on a fix for this issue, however, we do not yet have a release date for it. In the meantime, we have updated our upcoming Animus Challenges to the following:
July 6th - July 10th: CHOP CHOP (The Featured Hero Cube will be Aya)
July 10th - July 13th: PAYDAY