So I just finished up a rerun of Wall Street, and noticed an Exotic Bullet King as lootable. Great I thought! I held down Z to see mission stats at the end (as I usually do since I like to check how I'm doing), and found out that instead of showing those, it SCRAPPED all the loot in the nearby pile instead. Apparently they use the SAME HOTKEY. Wonderful design decision there.
Add to that, that I received absolutely NOTHING for the ~20 hours of troubleshooting I spent figuring out two bugs in the game that I created Support tickets on. I asked for assistance, received the typical "copy and paste" replies asking for MSINFO and associated stuff that was completely unnecessary (my rig is in immaculate shape). Turns out I had to research root cause for both myself, then give that root cause to Ubisoft Support, and THEN convince them that they were actual bugs. One ticket the people on the other end weren't even reading properly. Ugh! Ubisoft Support? Contradiction in terms.
Don't bother making The Division 3 - with all the bugs and design issues issues in TD2, I won't be buying it.
This isn't me asking for support - this is me warning people that there IS no support to be had at Ubisoft. And prepare to be disappointed in many different game issues, whether they are bugs, or just plain bad design.
Hey Jaga.Telesin! I'm sorry you have had such a disappointing experience with the game and our support. Rest assured that we do have internal methods of reporting bugs to our developers so I'm sorry if it seemed like we were giving you the runaround regarding the stuttering camera. I can confirm that there are a few reports regarding stuttering in general, and one specific to camera movement as well. Same with the issue regarding toggling Invasions.
Any updates to these issues will always be communicated via patch notes in these forums, so please keep an eye out. I do hope you play again in future, and any further bug reports via these forums or our support website are always welcome.
That's one problem I noticed every time I contacted Ubisoft's official support: they seemed hell-bent on pursuing "a problem with the client's computer", even when overwhelming evidence was being presented against that fact. Ticket #2 referenced my first ticket not a week earlier, so they could have simply checked that to see what client-side validation steps I had taken, and saved a number of hours.Originally Posted by Ubi-Spud Go to original post
Support for any company needs to realize that some of your clients are quite competent, and that not all problems are "outside the game". Bugs truly do exist, so when a client demonstrates that it needs to be respected. Support needs to throw out the typical playbook and shift gears, immediately forwarding the issue to the development/QC team.
Then there's no reason not to add them to the Known Issues List, which hasn't been updated since February of this year. After I finished up giving root cause on my first ticket and providing replication steps for it, I created a topic out here asking it be added to that list, which it never was. If you can confirm both bugs (I already provided info on both), then there's no reason not to add them so other players that come looking for solutions aren't "in the dark" on why it may be happening to them.Originally Posted by Ubi-Spud Go to original post
While I appreciate the sentiment, that doesn't help me get back the lost ~20-30 hours I spent working root cause on the bugs and reporting them to your team so they can help other players down the line. At the speed Ubisoft is currently moving on bugs, chances are good I will -never- play the game after they are fixed.Originally Posted by Ubi-Spud Go to original post
Might I suggest that when a player goes to the lengths I did to figure out the cause of a bug (or multiple ones in my case) reports it, then gives steps to replicate them, that you say "thank you" to that player with something in-game. Some Exotic item caches / Named item caches, or even better toss them a small DLC (like the Year One Pack) if they went above and beyond. They spent their own free time working real issues to help enable you to fix them, instead of enjoying a product they purchased. Good companies typically operate in this way to curry customer loyalty, and as a thank you for their support.