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  1. #1

    Connection lost

    I can't seem to connect to ubisoft connect, it keeps showing that there's a connection error but everything on my end seems to be in order
     3 people found this helpful
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  2. #2
    i cant login, says there is a service unavailable, appears to be global issue...
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  3. #3

    Connection Lost

    Since today morning, i am unable to connect to UBISOFT Connect.

    Throws an error Connection lost


    A Ubisoft service is currently unavailable. Please try again later .


    Can someone help ?
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  4. #4
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  5. #5
    We (me and my friends) among the whole Czech Republic have connection issues while using Ubisoft Connect:
    1. Mostly we can't run Ubisoft Connect, because we are getting a server connection error.
    2. In some cases we are successful, but then we receive an error "Failed to synchronize achievements" when trying to start The Division 2.

    We all are connected from different cities in the Czech Republic, so the error is not WAN or a provider issue => definitely Ubisoft servers side issue.

    Sadly, currently there is no way how to let Ubisoft know.

    https://downdetector.cz/problem/uplay/
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  6. #6
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
    Join Date
    Aug 2017
    Posts
    7,771
    Hi all,

    Thank you for reporting this to us.

    We are aware of this occurring, but this should now have been resolved.

    Are you guys able to connect again now?
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  7. #7
    Originally Posted by Ubi-Baron Go to original post
    Hi all,

    Thank you for reporting this to us.

    We are aware of this occurring, but this should now have been resolved.

    Are you guys able to connect again now?
    Nope, still getting "Failed to synchronize achievements" when starting The Division 2.
    But the "Ubisoft Connect" itself works now.

    EDIT: The Division 2 works now. Helps click "Skip" on "Failed to synchronize achievements" error.
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  8. #8
    Ubisoft connect is indeed working now. However, still getting the "Failed to synchronize achievements" when starting Anno 1800
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  9. #9
    Originally Posted by VanityVailor Go to original post
    Ubisoft connect is indeed working now. However, still getting the "Failed to synchronize achievements" when starting Anno 1800
    Try to click "Skip" when "Failed to synchronize achievements" error appears: https://ctrlv.link/SJsy
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  10. #10
    When trying to start or close the game https://imgur.com/YdVmC6t
    In game after hitting skip https://imgur.com/Gjp0Sg8
    https://imgur.com/DVHj7Sw
    When trying to load a save. https://imgur.com/sX1EiC3
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