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  1. #1

    My game has slow loading times

    The game has the problem that every time I start the game I have to wait 5 minutes or more just to enter the menu. If I try to enter a match it freezes my menu and says something along the lines of "updating playlist..." then I have to wait around 2 minutes for the game to react. After a match I have to wait another 2 minutes for it to update my renown and alpha packs. While the menu loading times are on I can't interact with anything. I've asked around in-game if anyone is having troubles like mine, they have not encounter any of those problems, except for my friend that has the exact same problems. I also can't play with my friends, the game gets in an infinite loop of "Joining" and can't do anything, I can't interact with anything and I need to close it. I also sometimes get in an infinite loop of "trying to connect to Ubisoft servers" and I need to restart the game, other times I can't open the Ubisoft overlay but I can open the Steam overlay. I can play matches with normal performance, after I enter a match I don't have any connectivity issues or anything of the likes.

    I have also reinstalled the game, and made a clean reinstall after that. I verified the integrity of the game files on steam and it has no errors. I really wasn't sure of where to put this thread and I've been trying to find people with the same problems and If they already found a solution.

    All of this has been happening after the most recent update. It's been like this for the past 3 days.
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  2. #2
    Ubi-Wan's Avatar Community Representative
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    Feb 2020
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    565
    Hello there, Ab0rtos_Grat1s! Thanks for reaching out, welcome to the forums!

    I'm really sorry to hear about these extreme loading times. I'd like to have you try and give connectivity troubleshooting a try. This may help improve your communication to Siege's servers, and help clear up these loading times, in the case that these loading times are related to connection issues.
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  3. #3
    Hey there, I've already tried them.
    I have a little update on my problems, the game also stops working properly after the fist match I play when I reopen the game. It registers my renown but I cannot play anymore and weekly challenges also don't get completed even after meeting the requirements.
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  4. #4
    Ubi-TheBerry's Avatar Ubisoft Support Staff
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    Jun 2020
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    Originally Posted by Ab0rtos_Grat1s Go to original post
    Hey there, I've already tried them.
    I have a little update on my problems, the game also stops working properly after the fist match I play when I reopen the game. It registers my renown but I cannot play anymore and weekly challenges also don't get completed even after meeting the requirements.
    Hey Ab0rtos_Grat1s,

    Thank you for getting back to us!

    Could you please let us know more about you now being unable to play after your first match of the session?

    Do you receive any particular error codes or is it back to the slow loading times?

    And would it be possible to capture any examples of weekly challenge renown not being granted?

    Thank you!
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