1. #1

    Ac Syndicate And Ac Unity crashing on startup

    Hello so i got a very weird issue the both games where i click play the logo pops up then crashes instantly ive tried literally everything from symbolic links via the sound files and still got this issue i have no clue what to do
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  2. #2
    Ubi-Wan's Avatar Community Representative
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    Feb 2020
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    Hello there, GoughyCantAim! I'm sorry to hear you're receiving these crashes when launching Syndicate and Unity. I'd like to have you try and tackle these issues first by completing some recommended PC troubleshooting steps. Give them a go, and let me know how things turn out after!
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  3. #3
    Hey thanks for the reply ive tried everything regarding them issues and nothing works still ;/ here is a link to what issue im having its very odd and does not happen on the old ac games https://streamable.com/71755g
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  4. #4
    This is the only issue ive ever had regarding AC games on pc
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  5. #5
    Ubi-Mark.'s Avatar Ubisoft Support Staff
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    Hello GoughyCantAim,

    Thank you for the update.

    If the issue persists, could you please contact our team on our Support Site?
    Please attach both of the following system files:
    It will help our Customer Support team to investigate this further for you. If you have any additional questions, please let us know.
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  6. #6
    Hi ive been trying to send an email but it says i can only do live chat but that is also unavailable
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  7. #7
    Ubi-Raziel's Avatar Ubisoft Support Staff
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    Originally Posted by GoughyCantAim Go to original post
    Hi ive been trying to send an email but it says i can only do live chat but that is also unavailable
    Hello again, sorry to read you've been unable to reach us.

    We also have support over social media, here you go -

    Twitter: https://twitter.com/UbisoftSupport
    Facebook: https://www.facebook.com/UbisoftSupport/


    I also noticed during the video that both games appear to be installing/updating. Have you tried waiting until they're both fully installed/updated?

    All the best
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  8. #8
    Hello yeah thats just me reinstalling tt for the 5th time and same issue ;/
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  9. #9
    Ubi-Mark.'s Avatar Ubisoft Support Staff
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    Hello GoughyCantAim,

    Sorry to hear about your experience.

    Have you reached our team with your diagnostic files, as we previously advised in this thread, by any chance?
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