1. #11
    Hi,

    if you have an nvidia card, just go to https://www.nvidia.com/en-us/geforce/drivers

    select your card, click on Search, and scroll down the list of available drivers
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  2. #12
    During installation select Advanced instead of Recommended and put a check on "Perform a clean installation".
     1 people found this helpful
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  3. #13
    Thank you so much!

    I am about to try the 460.89 version you did (albeit my geforce is not the same model as yours). I tried two more recent (461.92, and 465.89) which are not the current but no dice. 461.92 doesn't launch the game (nor demo), and 461.92 launches but with the same problem. I more and more suspect the problem is the full Afrodite model ghost shape, it looks different from everything else in the game and I'm thinking something on the drive may not have liked it.

    Out of curiosity, is your windows up to date, or if not what was the latest? I realized before following on the ticket mine was stuck in the Nov/2020 version (when the game worked!) and some old driver. I mostly certainly played the game on 465.89, but I'm worried it now no longer works on it because of the windows update.

    Thank you so much! I still have the ticket ongoing, but I feel the video card driver update is very likely the problem. It is the single thing I changed on my time away from the game.
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  4. #14
    Well! Color me surprised! That was it!!! Going back to the same driver version you did solve my problem. )))))

    I will update my ticket to let Ubisoft know something gone wrong between NVIDIA recent versions and the game.

    Thank you for helping a player in need! I really appreciate it.

    To be extra precise for anyone else finding this thread:

    The driver version from NVIDIA 460.89 for your geforce model should do the trick. Despite mine being the GTX 960M, and yours GTX 1070 the same driver version still solved the problem, so it ought to help another soul out there. My game is also on default settings.
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  5. #15
    That's great to hear and I'm happy I helped you
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  6. #16
    UbiKoreanBBQ's Avatar Ubisoft Support Staff
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    Thanks for sharing your workaround, tigger111! Rolling back drivers can sometimes be useful in these situations until the team can see what's malfunctioning between new driver updates and the current game. Back when I used an AMD GPU, I had to roll back drivers when playing Diablo 3 because the sand maps always froze my computer. So, thanks again!

    aesgaerius: I'm so glad to hear that tigger111's workaround helped you out! I checked on your ticket and also made a note to the game team for investigations related to these freezes.
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  7. #17
    Also had this problem. Also with a 960M. Reverting the driver fixed it. So thank you for that solution!

    Unlike the other posters, I just started playing. AFAICT the issue is not so much with the Hall of Gods specifically since I also got crashes when climbing to the observatory (although less consistently than with Hall of Gods).

    When I first started trying to get to the Hall of Gods, it would crash almost as soon as I approached the base of the mountain where it's located. But eventually I realized I could progress a little bit further before crashing if I kept my camera pointing downwards while climbing. That combined with the fact that higher altitudes = greater visibility makes me suspect that the underlying issue has to do with visibility calculations and/or level of detail for objects at a distance.

    Since this issue remains unfixed months after the previous post on this thread, I sincerely hope that Ubisoft will try to figure out why the driver update broke the game.
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  8. #18
    Ubi-Milky's Avatar Ubisoft Support Staff
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    Jun 2020
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    Hello terrabytes thank you for sharing this with us! I am happy to hear reverting your drivers fixed this for you too.

    Thank you also for informing us of this tactic you used to prolong the time between crashes. I have passed this information about panning the camera downwards whilst climbing, to our Immortals team investigating these reports, in order to test this too.
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