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  1. #1

    Banned

    Hey guys, I took a break from playing the Division 2 and now I came back to play. The first thing I noticed was that I had some Asian named friends whom I had no idea who they were. I downloaded the game and there it was, I had been banned for hacking.

    So somebody hacked my account and then was cheating in the game until they were banned on my account. Now I can't play
    I have started a ticket with Ubisoft. I'm trying any means to get back on because I would like to play the game that I purchased.

    Any help would be appreciated, I'm even wondering how long this process takes?

    Thank you
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  2. #2
    Ubi-Ginge's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    2,991
    Hi GorbinBleu!
    Regretfully we're unable to assist with ban appeals on the forums.
    The team that handles bans try to get back to customers within 3 working days
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