🛈 Announcement
Greetings! The Crew forums are now archived and accessible in read-only mode, please go to the new platform to discuss the game
  1. #1

    Error while starting the game

    Hii,
    I just bought the game 1 day ago, from play station store online. But as I downloaded and open the game and select my story mode. It asks me to connect to Ubisoft account but as i click ok it doesn’t go further and it shows- An erro occurred while processing your request.
    And Reference #30.374696b8.1620060594.34a83e4b
    Share this post

  2. #2
    Ubi-TheBerry's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    2,971
    Originally Posted by Shrry15 Go to original post
    Hii,
    I just bought the game 1 day ago, from play station store online. But as I downloaded and open the game and select my story mode. It asks me to connect to Ubisoft account but as i click ok it doesn’t go further and it shows- An erro occurred while processing your request.
    And Reference #30.374696b8.1620060594.34a83e4b
    Hey Shrry15,

    I'm sorry to hear you're unable to continue after signing in!

    Just to confirm, you haven't recently unlinked a PSN from your Ubisoft account? As this may cause issues if you're then attempting to link a new one

    Otherwise, can you please give these troubleshooting steps a try and please let us know if there's any changes?

    Thank you!
    Share this post