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  1. #1

    Game crashes each time I play it...

    Hello,

    I just bought the game and even though I played the demo on Epic Store, I bought it on Ubisoft Connect.
    I did not have any crashes in the demo I played.
    Unfortunately now when playing the full game I keep experiencing crashes to the desktop and I can't understand why. I have not experienced crashes with any of the other games that I've been playing.
    I've tried all the troubleshooting stuff mentioned but nothing works. I really think the game is the culprit here.

    I have Windows 10 Pro 21H1 build 19043.964
    CPU: i5 8400
    16GB DDR4
    Gigabyte RTX 2060 OC 6GB

    Please... what can be done?
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  2. #2
    what are the symptoms? Any messages coming up?
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  3. #3
    Hey, no. Just crashing directly to desktop. Sometimes it says send logs, sometimes not.
    I've tried DX11 but the same thing happened.
    I've tried setting threaded optimization to off but still had a crash.

    But when I'm playing it's like 40-60 fps good performance with Geforce Experience optimizing the game.

    Next thing I will try is to limit the FPS in the game to 30, maybe there's a chance.

    Also: weird thing - when the game loads up, the Ubisoft and nVidia RTX logo animation is really stuttered w/ audio stutter. Once in the menu it's fine.
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  4. #4
    Locking the game to 30 fps seems to have worked - played over one hour without crashing.
    Will come back with other info when I have more.
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  5. #5
    The recent update seems to have resolved my issues.
    45 fps on high/ultra 1080p working Ok.
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  6. #6
    Ubi-Redbeard's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    7,279
    Hey BlackOutAOP,

    I'm glad to see this is resolved for you after installing title update 4.0.

    Do let me know if there's anything else you require assistance with.
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