1. #1

    authentication problem

    hello everyone
    I bought assassin's creed about a month+ ago and played it normally. I formatted my pc last week and now the game just want play. I keep getting this " there was a problem authenticating ownership of the product". I m really concerned about it since i rly love the game. I have only one ubisoft account thus there is no way that i bonded the game on different ubi account. any help would be appreciated!!
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  2. #2
    Ubi-Karl's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    3,650
    Hey fivosdvs, thanks for reaching out apologies about the delayed response from our team.

    To find out more about the issue you're dealing with, have a look at the following article.

    Essentially, the reason you're receiving this error message, is because you're connecting to the wrong Ubisoft Connect account, than it was linked to when launched for the very first time.

    To have this resolved, you need to make sure you are logged in to the right one and error will no longer appear.

    Should you still experience difficulties with this, we are more than happy to look into this for you, however in order to proceed, we will need you to reach out via one of the following channels, as it will involve discussing account related details:

    1. Support website
    2. Facebook
    3. Twitter

    Should you have any questions, let us know!
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