Hello,
Try this - https://support.ubisoft.com/pt-br/Ar...bisoft-Connect
If not, send a ticket to support - https://support.ubisoft.com/pt-BR/
Login here and create a ticket
Hope it helped
Hey adjxnnnn, thanks for reaching out and apologies about the delayed response.
I am afraid that our team can currently only provide support in English language in these forums, therefore if you are able to translate your query, we will be more than happy to help.
Alternatively, if you prefer to contact us in your native language instead, just as fr3aked_out suggested, you can visit our support website and submit a support ticket, where a member of our team will get back to you accordingly!