So I had a couple of games in an older account of mine that I, for some reason, can't access on the uplay connect app. I have tried all my passwords and tried all the forgotten passwords buttons i could possibly find and still no email. I have the farcy 5 game on steam and I can't access it through my new account probably because it's already linked to my older account which sucks. I had some games that I really want to play right now like Far Cry 5 and Wildlands, for example. BTW my email is [REDACTED].
Hi sdfafdsa! I apologize for the inconvenience that this may have caused you. Investigating this further would require gathering some account details, which I am unable to do over the forums due to our policies. However, our team on Facebook or Twitter would be more than happy to help! Please be sure to include the details for the account in your initial message for them, so that they can provide efficient assistance. Thank you for your patience in the meantime!
Also, please be advised that I removed the email you included in your original post to uphold and maintain your account security.![]()
Hey Relic8! Thank you for reaching out, and I am sorry to see that you have been experiencing this recently as well. As UbiKoality mentioned, please contact us on either Ubisoft Support Facebook or Ubisoft Support Twitter for additional support. You can also create a support ticket here. From one of those channels an agent should be able to further assist.![]()