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  1. #1
    Mr_Dux's Avatar Junior Member
    Join Date
    Jul 2019
    Posts
    19

    Black screen and CTDs

    Since I purchased "The Division 2", more than a month ago I was having minor CTD issues, but now since last tuesday I started getting black screens after playing this game, sometimes it happens immediately as I enter the game and sometimes after more houers of playing the game. This is happening only with TD2, games like RB6S works completely fine on high settings.
    I hope that I can get some help in here as I was unable to find any other contact to Ubisoft support.
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  2. #2
    Ubi-Redbeard's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    7,279
    Hey Mr_Dux,

    Sorry to hear this is occurring for you.

    Please reach out to us via the support website by opening a live chat session or through our social media accounts on Facebook and Twitter.

    Once we have received your case, please submit your MSInfo and DxDiag for investigation.
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