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  1. #1

    Forums Log-in system is broken

    Basically I made sure the website would remember my password, and it did for a few days, until yesterday. Now when I try to sign in automatically, it says "Invalid email address or password", but when I enter the email and the password I used before, it signs in.

    When this will be fixed?
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  2. #2
    UbiKoality's Avatar Ubisoft Support Staff
    Join Date
    Sep 2019
    Posts
    2,066
    Hey AdventureFlama! I'm sorry to hear that you encountered this issue when trying to log in to the forums. Did you recently change your password? Also, have you tried deleting the saved entry for your login details, then re-saving it after logging in?
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  3. #3
    1. I did that like 2 weeks ago,
    2. The saved entry is the correct password and email address, I mean:
    I sign with the info automatically: Invalid
    I sign with the same info manually: Correct
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  4. #4
    UbiKobold's Avatar Ubisoft Support Staff
    Join Date
    Feb 2020
    Posts
    1,021
    Thank you for letting us know AdventureFlama, and we are sorry that this has been persisting for you. Just to make sure, have you tried clearing your browsing history, cache, and cookies? These steps can be found on our site here. My apologies if you have already tried these.
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