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  1. #1

    I can't see some of my games when I'm on the app

    This is really strange. I have my 360 account linked it for some reason I can't see AC2, AC:B, AC:Re, AC3, AC3:L, or AC4:BF, but strangely I can see AC:Ro. I'm not sure why.

    When I was on the internet on my mobile I could see them but only by searching for the games specifically, not just by looking at my games.
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  2. #2
    ubi-smash's Avatar Ubisoft Support Staff
    Join Date
    Sep 2019
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    1,142
    CEatingPies: Hi there! If you are still receiving the same results when checking your account, please create a support ticket so we can take a closer look over this with you. You can also create a support ticket with our social media support on the Ubisoft Support Facebook or Ubisoft Support Twitter.
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  3. #3
    ubi-smash I'm having a similar issue, for some reason Ubisoft Connect shows me I only own 6 games: AC Valhalla, AC Odyssey, AC Origins, AC Syndicate, AC Unity (on PS4), and what's funny: AC Unity (on Android)
    it doesn't show anything else in my library
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  4. #4
    UbiKoreanBBQ's Avatar Ubisoft Support Staff
    Join Date
    Sep 2019
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    USA
    Posts
    1,202
    Hiya bielik01! This can sometimes occur with legacy games, or games that haven't been played in a long time (or at all). All your games still look intact in your account. If you believe a game is missing from your Ubisoft Connect library however, please send a message over to our Support teams either on the Support Portal, Support Twitter, or Support Facebook. They'll be able to look into this more with you!
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  5. #5
    Thanks for the response
    Reading previous posts made me realize that not every game transition over to Ubisoft Connect and the games I didn't play in a long time may not me visible in the app.
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