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  1. #1

    Unlink Ubisoft account from steam

    A while ago, My friend bought and downloaded Rainbow six siege(in steam) and pressed play and logged in with my Ubisoft account and now he bought for honor(in steam) and when he presses to start the game it says its going to bind the game to my account and it doesnt let him choose another account/his. If someone can help me with this, It would be amazing please ive been at this for hours now and the "case" thing doesnt work.
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  2. #2
    Ubi-Ginge's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    2,989
    In order to avoid discussing account information openly on the forums, can you please contact us privately on either Facebook PM or Twitter DM so we can assist with getting this resolved
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  3. #3
    I sent them a message and took a screenshot but its been a while and no one has responded
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  4. #4
    Ubi-Wan's Avatar Community Representative
    Join Date
    Feb 2020
    Posts
    565
    Glad to hear you've managed to send our teams a message! While I'm unable to provide an ETA on response, rest assured our teams will be able to respond to your ticket as soon as possible. There may be slight delays due to an unexpectedly high contact volume, so we appreciate your patience while waiting for a reply.
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  5. #5
    I get that and everything but its been over a day and I messagewd them through facebook and twitter and not one reply, I even commented on one of their post to see if they would reply but not once have I had a reply.
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  6. #6
    ubi-smash's Avatar Ubisoft Support Staff
    Join Date
    Sep 2019
    Posts
    1,142
    Frawdze: Hey there! Due to higher contact volume, the response time between our social channels on Twitter and Facebook could reach around 24-48 hours. However, I am sorry for any inconvenience this may cause at this time. If you wish for a more immediate response, I would advise trying our Live Chat support.
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