Hey LilFleggers, thanks for reaching out, welcome to forums and apologies about the delayed response from our team.
After having a closer look at your account, I suspect your query is in relation to Rainbow 6 Siege however please correct me if I'm wrong.
If it is indeed, in order to try and resolve this, go through steps outlined in the following article and see whether it helps.
Keep us updated and should you have any further questions, let us know!