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  1. #1

    How do I unlink my Ubisoft connect account, without knowing my password

    First of all, thanks to opened my report.
    the main issue is, I have a Psn profile with my main email, but in rainbow six siege the ubisoft connect account has a false email, an email I didn't use for a while so I don't remember my password when I want to Create a new password the system send an email to this false email, but when I go to my Gmail and want to reset my password there, I need to select " send email to secondary account" so I Write down my MAIN email to this box, but when I press NEXT, and they asked me to REMEMBER ANY PASSWORD I EVER USED? I write down a main PASSWORD I use in every account, but somehow they didn't want to help. so How do I unlink the UBISOFT CONNECT account from playstation account without knowing my FALSE email account password ?

    I want to unlink my ***EMAIL ADDRESS REMOVED*** profile form ubisoft connect PSN profile to LINK another ubisoft account,
    When I tried to login into my main ubisoft account there is no problem at all, I linked to twitch, facebook, youtube and everything except xbox, but when I press LINK PS PROFILE TO UBISOFT ACCOUNT , I write my email and password, then a window opened , I REALLY WNAT TO LINK IT together ?when I press YES, the website is loading then I get an error message because I have an another account linked to this PSN profile account I tried to scan the QR code inside the game ubisoft connect but they want a password anyway.

    my false email : ***EMAIL ADDRESS REMOVED***
    my false account name : VooDooV2_

    The account I want to change it to .

    my PSN profile name : L4ZZLO-EoS
    my main ubisoft account email : ***EMAIL ADDRESS REMOVED***
    my main ubisoft account name : L4ZZLO-EoS

    Case link : https://support.ubisoft.com/en-GB/Cases/14511687
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  2. #2
    Ubi-Ginge's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    2,991
    Hi L4ZZLO-EoS!
    Looking into your case, I can see your PSN account has been removed

    Also, I would always advise against posting your email address openly on public forums
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