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  1. #1

    Turns off the computer during the game

    Hello!

    I am playing in Russian version of Anno 2205.
    But sometimes my computer turns off. It does every hour or less. I don't have any errors when it does. Just crush.
    Parts of the computer aren't high temperature, and the system is good for this game (as I can see in technical specifications).

    How do you think, what I can do?

    Technical files:
    https://drive.google.com/file/d/1Ovu...ew?usp=sharing
    https://drive.google.com/file/d/1Rig...ew?usp=sharing
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  2. #2
    Ubi-Raziel's Avatar Ubisoft Support Staff
    Join Date
    Jan 2019
    Posts
    4,533
    Originally Posted by Azimel91 Go to original post
    Hello!

    I am playing in Russian version of Anno 2205.
    But sometimes my computer turns off. It does every hour or less. I don't have any errors when it does. Just crush.
    Parts of the computer aren't high temperature, and the system is good for this game (as I can see in technical specifications).

    How do you think, what I can do?

    Technical files:
    https://drive.google.com/file/d/1Ovu...ew?usp=sharing
    https://drive.google.com/file/d/1Rig...ew?usp=sharing
    Hello! Sorry to hear you're facing this behaviour.

    A PC turning off when running a game / application is usually an issue with the operating system or hardware, so let's try to troubleshoot in that direction.

    Have you noticed this occur in other games?

    As troubleshooting steps I would like to suggest checking for Windows Updates and ensure you're running the latest video card drivers.

    Thank you!
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