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  1. #1

    I don't know how to link my xbox account to my ubisoft account

    Okay, so for a little bit of backstory, a couple of months ago my outlook email completely broke, i know, tragic, i lost everything - including the ability to log into my xbox account. i have a new one now, and i'm trying to link my ubisoft account to it but it won't work. i dug around for a bit and found out it's because it's still linked to the old one, which i lost (which means i can't even log in to delete the account, it's still just floating around). I unlinked it but now whenever i try to link a new one it just prompts me to relink the old one, which i can't do as i've lost it. i would appreciate if this could be solves asap as i really don't want to have to make a new account.

    ~~Alfie

    p.s if you need to get in touch privately, my email is * removed *
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  2. #2
    UbiExcellent's Avatar Ubisoft Support Staff
    Join Date
    Sep 2019
    Posts
    1,269
    Howdy aza61! For assistance with unlinking this Xbox account from your Ubisoft account, please get in touch with our Technical Support teams on the support website. Please also make sure to include this Ubisoft account's username, email address, and the linked Xbox gamertag.
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