1. #1

    Trying to launch Far Cry New Dawn, launched steam shop instead

    Hello, I have reinstalled Far Cry New Dawn and it won't launch. It was bought for U Play many months before Ubisoft Connect. I spend some hours on the game and everything was ok.
    But now, new launcher, new pc, i logged my account, reinstall the game, but don't launch the game itseft but steam, and steam redirects me to the store because i don't have the game on this platform ...
    https://www.zupimages.net/up/21/14/t4nu.png
    https://www.zupimages.net/up/21/14/inwh.png
    https://www.zupimages.net/up/21/14/inwh.png
    https://www.zupimages.net/up/21/14/9vb1.png
    What can i do for this issue ?
    Share this post

  2. #2
    Ubi-Viral's Avatar Ubisoft Support Staff
    Join Date
    Oct 2015
    Posts
    2,858
    Hey!

    Thank you for getting in touch about this issue you are having. I have checked your account and you have the Ubisoft Connect version of the game not the Steam version. Please launch the game from Ubisoft Connect.

    If this issue continues please let us know.

    Thank you.
    Share this post

  3. #3
    Hello, thanks for the reply !
    I closed all aps on pc, I launch Ubisoft Connect and clic Play (image 1), but the loading screen launches Steam and it connects me (image 2).
    Steam is not launched, it is Ubisoft Connect who launches Steam. Computer rebooted, Steam not at startup, the game launches Steam itself.
    (i wish you have understood my problem, my english is not very good)
    Thanks a lot !
    Share this post

  4. #4
    Ubi-Viral's Avatar Ubisoft Support Staff
    Join Date
    Oct 2015
    Posts
    2,858
    Thank you for getting back to us Rhaefias!

    Can you send us an image of your game library please and also your Steam library?

    Thank you.
    Share this post

  5. #5
    Hello, the libraries :
    https://www.zupimages.net/up/21/14/iyki.png
    https://www.zupimages.net/up/21/14/9pyz.png
    I can't play Far Cry, Why ? (launch Steam and want to pay the game on it)
    Share this post

  6. #6
    Ubi-Spud's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    3,141
    Thanks for the screenshots! This is rather odd as your Steam and Ubisoft Accounts don't even seem to be linked.

    Could you try launching the EXE directly, ensuring it has admin privileges?
    Share this post

  7. #7
    Hello, yeah I have something different and very odd :
    https://www.zupimages.net/up/21/14/ca55.bmp
    Steam was shutdown before trying to launch game directly, and don't have steam popup or launch ... But new window. I think I had something looks like that when I tried other things.
    It seems Steam opens itself when the game checks Cloud saves and trophies...

    Edit : I tried to launch the game with Steam launched but disconnected :
    https://www.zupimages.net/up/21/14/8dew.png
    The launcher try to load but no responce or error message.
    I also tried to launch both launchers offline, but same thing ... T_T

    Thanks for your time !
    Share this post

  8. #8
    Hello, please I neeed some help, any solution ?
    You will give some happiness to my little brother and me !
    Share this post

  9. #9
    Ubi-Mark.'s Avatar Ubisoft Support Staff
    Join Date
    Nov 2017
    Posts
    6,722
    Hello Rhaefias,

    Thank you for the update and apologies for the delayed reply.

    In this case, can you please create a ticket on our support page?

    You can also contact us via social media: Facebook or Twitter.

    Our team will be more than happy to assist as this enquiry is linked to your account which should be discussed in private. Thank you for your understanding!

    If you have any other questions, please let us know.
    Share this post

  10. #10
    Hello, thanks for the reply, i will that that link, have a good day !
    Share this post