Hello, i'm lost in my search, i need some help. ^^
You have give an hint to contect support and create a "case", but it is not possible for my, i think ....
https://www.zupimages.net/up/21/16/4j03.png
https://www.zupimages.net/up/21/16/zizn.png
do i summit my case with another category (Acount / Login for exemple), or ask help in other link ?
thanks for your time !
Thanks for reaching out to us, Rhaefias. I've manually created a support ticket for you. You should be able to find this when you login to our Support website and click on the hamburger menu in the top right corner. Go to "My Cases" and you'll find your support ticket (14568639).
Please let us know if you have any trouble updating this ticket.
Hello, i'm updated this thread with the returns of the support team for thanks the guys who spend some time on my problem.
This is also to tell more about this specific case for others requests.
It appears the problem is from the update UPlay to Ubisoft Connect. I have bought my key from a seller not approved by Ubisoft (Instant Gaming)
https://support.ubisoft.com/en-GB/Article/000079502
I'm disappointed about this change, it seems i have no recourse .... I'm asking some help to Instant Gaming.
This update is just for inform the team who spend some time about the resolution of my case.
I uninstall the game and the launcher
Good bye Ubisoft .... T_T