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  1. #11
    Ubi-Borealis's Avatar Ubisoft Support Staff
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    Jun 2020
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    2,470
    You're welcome, Rhaefias! If you require any further support, please don't hesitate to reach out within this thread
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  2. #12
    Hello, i'm lost in my search, i need some help. ^^
    You have give an hint to contect support and create a "case", but it is not possible for my, i think ....
    https://www.zupimages.net/up/21/16/4j03.png
    https://www.zupimages.net/up/21/16/zizn.png
    do i summit my case with another category (Acount / Login for exemple), or ask help in other link ?
    thanks for your time !
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  3. #13
    Ubi-Borealis's Avatar Ubisoft Support Staff
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    Jun 2020
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    Thanks for reaching out to us, Rhaefias. I've manually created a support ticket for you. You should be able to find this when you login to our Support website and click on the hamburger menu in the top right corner. Go to "My Cases" and you'll find your support ticket (14568639).

    Please let us know if you have any trouble updating this ticket.
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  4. #14
    oohh that level of involvement was unespected, thanks a lot ! I check that now, have a good day !
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  5. #15
    Ubi-Borealis's Avatar Ubisoft Support Staff
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    Jun 2020
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    You're welcome! I hope you have a great day too

    If you have any further questions or concerns, please don't hesitate to contact us!
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  6. #16
    Hello, i'm updated this thread with the returns of the support team for thanks the guys who spend some time on my problem.
    This is also to tell more about this specific case for others requests.

    It appears the problem is from the update UPlay to Ubisoft Connect. I have bought my key from a seller not approved by Ubisoft (Instant Gaming)
    https://support.ubisoft.com/en-GB/Article/000079502

    I'm disappointed about this change, it seems i have no recourse .... I'm asking some help to Instant Gaming.

    This update is just for inform the team who spend some time about the resolution of my case.
    I uninstall the game and the launcher
    Good bye Ubisoft .... T_T
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  7. #17
    ubi-smash's Avatar Ubisoft Support Staff
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    Sep 2019
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    1,142
    Rhaefias: I am extremely sorry for the difficulties this has been. I wish we could provide better news for this, but please feel free to reach back to us at any time if there is anything else we can help with.
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