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  1. #1

    "The Hawk" pack 2 gives 3 performance parts and not 4

    So basically I got Motorpass recently. Got 30 Motorpass points (that's how I call them). That helped me unlock the second Hawk Pack. Yet I only got 3 parts. The missing one is for the brake.
    Any solutions?
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  2. #2
    UbiKobold's Avatar Ubisoft Support Staff
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    Feb 2020
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    Hi AdventureFlama and I hope you are having a good week! Thank you for your patience as I got back to you! Have you double check back at the HQ Mailbox to ensure the brake part was not sent there? If so, was your HQ Mailbox full when you went to check it out?
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  3. #3
    It was full when I checked it
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  4. #4
    Ubi-TheBerry's Avatar Ubisoft Support Staff
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    Originally Posted by AdventureFlama Go to original post
    It was full when I checked it
    Hey AdventureFlama,

    Sorry for the delay!

    Have you yet been able to try clearing out some of your mailbox?

    As this may be preventing you from earning any parts

    Please let us know if it's added once you've cleared some space

    Thank you!
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  5. #5
    I did and the part still didn't appear...
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  6. #6
    Ubi-TheBerry's Avatar Ubisoft Support Staff
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    Originally Posted by AdventureFlama Go to original post
    I did and the part still didn't appear...
    Hey AdventureFlama,

    Thank you for giving that a try, I'm afraid this time round you do appear to have missed out

    I'm sorry we haven't been able to assist you in getting the part, but having a full mailbox does the run the risk of this happening as parts have nowhere to then be deposited

    Please make sure to keep some space in your mailbox, particularly when you're aiming for more sought after parts so you don't miss out!

    I'm sorry for any disappointment and if there is anything further we can help with at all, please let us know

    Thank you!
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  7. #7
    Originally Posted by Ubi-TheBerry Go to original post
    Hey AdventureFlama,

    Thank you for giving that a try, I'm afraid this time round you do appear to have missed out

    I'm sorry we haven't been able to assist you in getting the part, but having a full mailbox does the run the risk of this happening as parts have nowhere to then be deposited

    Please make sure to keep some space in your mailbox, particularly when you're aiming for more sought after parts so you don't miss out!

    I'm sorry for any disappointment and if there is anything further we can help with at all, please let us know

    Thank you!
    Anyways I do not care a lot but I will try to check my mailbox is empty before I get performance parts from Motorpass
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  8. #8
    Ubi-Karl's Avatar Ubisoft Support Staff
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    Oct 2018
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    Thanks for getting back to us there!

    Hope you enjoy your game-time and should you have any queries in the future, do not hesitate and drop us a message at any time!
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