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  1. #21
    Noxious81's Avatar Senior Member
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    Jul 2016
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    1,059
    An agent on the German forums had the same problem – and he solved it by shutting down the console, unplugging it and waiting for 10 seconds (although maybe a few more seconds, up to 30 seconds, would feel "safer" to me...). He then plugged it in and started both console and game again... and the problem was gone.
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  2. #22
    Ubi-Redbeard's Avatar Ubisoft Support Staff
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    Mar 2017
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    @ Noxious81 - Thanks for confirming that.

    For those experiencing this issue, Noxious81's information help?
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  3. #23
    Originally Posted by Ubi-Redbeard Go to original post
    @ Noxious81 - Thanks for confirming that.

    For those experiencing this issue, Noxious81's information help?
    Will check it when I can, I have already fully shut down my xbox just now but didn't have time to turn it back on to check.
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  4. #24

    X and Y not working

    No I don’t have a Bluetooth keyboard
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  5. #25

    X and y restored

    Unplugging the system worked
     1 people found this helpful
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  6. #26

    X and y

    Thanks
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  7. #27
    Ubi-Redbeard's Avatar Ubisoft Support Staff
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    Mar 2017
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    Glad to see this is resolved for you, michaelfoxnyc.
     1 people found this helpful
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  8. #28
    I've checked and unfortunately turning it off and unplugging the power did not help.
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  9. #29
    Originally Posted by Ubi-Redbeard Go to original post
    @ Noxious81 - Thanks for confirming that.

    For those experiencing this issue, Noxious81's information help?
    Hi, I would just like to check that this issue is still being investigated? I've tried unplugging as suggested by one of the user but that did not resolve my issue. Thanks
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  10. #30
    Ubi-Ginge's Avatar Ubisoft Support Staff
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    Oct 2018
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    2,991
    hi all!
    This is currently still under investigation with the relevant team in order to get resolved.
    If you're experiencing this issue with any of the buttons on the controller, it would help the investigation if you could provide video footage of this if you haven't already.
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