1. #11
    p3dr0-3L-Gh0st0's Avatar Member
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    Originally Posted by Ubi-Ginge Go to original post
    Hi P3dro-3L-Ghosto!
    At this time there is no update on this.
    As a workaround while we investigate this issue, please try the following :
    - Go to the console's settings > controls > Input mode and select Keyboard and Mouse
    - Restart the game
    Can you let us know if you're still unable to use both keyboard and mouse aafter this.
    Hello Ubi-Ginge,

    I've tried it, but unfortunately it still does not work. When I connect the mouse first and restart the game, it is still the only input device of those two, that's being noticed. Same happens with the keyboard connected first.

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  2. #12
    Ubi-Swaggins's Avatar Community Manager
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    Hey p3dr0-3L-Gh0st0,

    Thanks for getting back to us on this.

    I've passed the information onto the team to assist them with their investigation.

    Apologies for any inconvenience.
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  3. #13

    Same issue

    Can’t use keyboard and mouse together, you are not the only one who has such an issue. I really hope it will get fixed in upcoming updates.
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  4. #14
    UbiSushiVamp's Avatar Ubisoft Support Staff
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    Hey there, ice_irion! I am sorry that this issue is occuring for you also. Our teams are currently investigating this, I appreciate your patience in the meantime.
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  5. #15
    Half a year later issue still persists, despite AC Valhalla apparently being fixed (at least it works there for me). Any news on Immortals issue?
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  6. #16
    Ubi-Viral's Avatar Ubisoft Support Staff
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    Originally Posted by paziek Go to original post
    Half a year later issue still persists, despite AC Valhalla apparently being fixed (at least it works there for me). Any news on Immortals issue?
    Hey! Sorry to hear that you are still experiencing this issue. I have reached out to the development team for an update on this issue.

    Once we hear back we will communicate it here.

    Thank you.
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  7. #17
    irwinnick's Avatar Junior Member
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    Originally Posted by p3dr0-3L-Gh0st0 Go to original post
    Hello Ubi-Mark, sorry for the late response, I was kinda busy the last few days and completely lost track of the bug.
    I'm using the Logitech G502 + G213. Also tested it with a Sharkoon SGK5 Keyboard.
    And like I said, in other games on XBox Series X, that support native mouse and keyboard input, I do not experience this phenomenom.
    A friend of mine, who experiences the same bug in Fenyx Rising and is using a Razer configuration of mouse and keyboard, I have tested the mouse with cps test too, also has this issues in AC: Valhalla. Maybe it is an engine related bug, since both games run on the same.

    Already tested the different combinations of following tweaks:
    - different mouse and keyboard devices
    - direct input to the console's USB ports (since I am using an USB hub)
    - different USB hub
    - different USB port of the XBox
    - starting the game with both devices connected
    - connecting the devices after the game hits the options menu
    - selecting mouse and keyboard manually in both of the control option fields of the game

    Nothing helped, the result is always the same: ONLY ONE device works in the game(s) simultaneously, even though mouse and keyboard were recognized as input type in the game options.



    Thanks again and best regards.
    Tried all these steps. Nothing works. Still awaiting a proper fix for this. Please update this thread if there's a solution.
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  8. #18
    Ubi-Milky's Avatar Ubisoft Support Staff
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    Jun 2020
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    Thanks for letting us know what steps you have tried in order to fix this mouse/keyboard issue irwinnick.

    We have reached out to our Immortals team for communication on this peripheral issue with Xbox Series X. We will reply to you in this thread as soon as we receive word. Thank you for your patience.
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