1. #1
    p3dr0-3L-Gh0st0's Avatar Member
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    BUG: Mouse and keyboard on Series X do not work

    Hey guys,

    since the release of the demo this accessibility feature on Series X has been bugged.
    When I plug in my mouse and keyboard, only the device, that has been plugged in first, works.I bought this game recently on my retail shop and it is the same issue there. Even though on the back of the box support for those input devices is being advertised.
    The demo on PS4 worked without any issues. The PC demo as well.

    Are there any plans or an ETA date when this is gonna be fixed?

    My devices can't be the problem. On CoD and other games, that support MnK on XBox, they work perfectly. I also had my friend tested this, since he is using other hardware. He suffers the same issues there.

    One side note, if you wanna use synergy effects on the investigation: AC: Valhalla shares the same issue. Only one device can be used at the same time. Coulda be engine related, since both games use the "same" technology.


    Thanks in advance and best regards.
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  2. #2
    UbiExcellent's Avatar Ubisoft Support Staff
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    Hi p3dr0-3L-Gh0st0, and thanks for reporting this issue to us. Just to confirm, are you unable to use both a keyboard and mouse due to this issue you're describing, since only the first device that's plugged in works?
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  3. #3
    p3dr0-3L-Gh0st0's Avatar Member
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    Originally Posted by UbiExcellent Go to original post
    Hi p3dr0-3L-Gh0st0, and thanks for reporting this issue to us. Just to confirm, are you unable to use both a keyboard and mouse due to this issue you're describing, since only the first device that's plugged in works?
    Hello UbiExcellent, thanks for your response
    YES, when I plug in my mouse first, I can use my mouse only. Same goes for my keyboard. When I connect both simultaneously, it seems like the device, that's being detected first, will work. Pretty weird and an unique "experience" to me on XBox, since other games, which support those input types on XBox Series X, work flawlessly.

    And like I said, this has been around since the demo. And since I tested the demo on PC and PS4 as well, this bug is present only on XBox, in the full and demo version of the game.
    Hope you can fix this, also on Assasins Creed Valhalla as well, since the bug is present there as well on XBox. Unfortunately I can't tell about the PS4 version of Valhalla, since I do not own it


    Regards.
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  4. #4
    Ubi-Mark.'s Avatar Ubisoft Support Staff
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    Hello p3dr0-3L-Gh0st0,

    Thank you for the update! Can you please confirm the brand of your mouse and keyboard, so we can pass it along to the team?

    Many thanks and if you have any other questions, please let us know.
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  5. #5
    p3dr0-3L-Gh0st0's Avatar Member
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    Originally Posted by Ubi-Mark. Go to original post
    Hello p3dr0-3L-Gh0st0,

    Thank you for the update! Can you please confirm the brand of your mouse and keyboard, so we can pass it along to the team?

    Many thanks and if you have any other questions, please let us know.
    Hello Ubi-Mark, sorry for the late response, I was kinda busy the last few days and completely lost track of the bug.
    I'm using the Logitech G502 + G213. Also tested it with a Sharkoon SGK5 Keyboard.
    And like I said, in other games on XBox Series X, that support native mouse and keyboard input, I do not experience this phenomenom.
    A friend of mine, who experiences the same bug in Fenyx Rising and is using a Razer configuration of mouse and keyboard, also has this issues in AC: Valhalla. Maybe it is an engine related bug, since both games run on the same.

    Already tested the different combinations of following tweaks:
    - different mouse and keyboard devices
    - direct input to the console's USB ports (since I am using an USB hub)
    - different USB hub
    - different USB port of the XBox
    - starting the game with both devices connected
    - connecting the devices after the game hits the options menu
    - selecting mouse and keyboard manually in both of the control option fields of the game

    Nothing helped, the result is always the same: ONLY ONE device works in the game(s) simultaneously, even though mouse and keyboard were recognized as input type in the game options.



    Thanks again and best regards.
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  6. #6
    UbiKoreanBBQ's Avatar Ubisoft Support Staff
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    Thanks so much for providing this list of steps you've tried and the two brands of peripherals! This information has been passed along to the team to investigate!
     1 people found this helpful
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  7. #7
    p3dr0-3L-Gh0st0's Avatar Member
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    Originally Posted by UbiKoreanBBQ Go to original post
    Thanks so much for providing this list of steps you've tried and the two brands of peripherals! This information has been passed along to the team to investigate!
    Thank you very much. Wishing you all a great weekend
    Stay safe and healthy!
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  8. #8
    UbiKoreanBBQ's Avatar Ubisoft Support Staff
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    You're welcome, p3dr0-3L-Gh0st0! I hope you have a lovely weekend too!
     1 people found this helpful
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  9. #9
    p3dr0-3L-Gh0st0's Avatar Member
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    Hey UbiKoreanBBQ and Ubi-Mark, could you manage to find something out with the team?

    Regards.
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  10. #10
    Ubi-Ginge's Avatar Ubisoft Support Staff
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    Hi P3dro-3L-Ghosto!
    At this time there is no update on this.
    As a workaround while we investigate this issue, please try the following :
    - Go to the console's settings > controls > Input mode and select Keyboard and Mouse
    - Restart the game
    Can you let us know if you're still unable to use both keyboard and mouse aafter this.
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