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  1. #1

    Overall Clan XP / Stats Not Updating

    Having issues with my overall Clan XP not upadating. Can see other players XP gaining in the records but mine hasnt moved for a few weeks now.
    Viewing the data on Discord with Isac. Any clues / help / fixes please. Also happening to odd other players.
    .
    Xbox
    Gamer : Tony Buzzz
    Clan KTF / UK Northern Soul

    Campo123 also has same issue

    The Division 2 - Server Ranking for KTF Division2
    Clan EXP
    1. TONY BUZZZ (2,147,431,580) @Tony Buzzz
    2. campo123 (2,147,126,158) @Campo

    via ubisoftconnect.com | repo.sachi.lk
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  2. #2
    UbiExcellent's Avatar Ubisoft Support Staff
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    Sep 2019
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    1,269
    Warm welcome to the forums, tony_buzzz! I'm very sorry for not getting to your thread until now. Have you continued to notice that your Clan XP hasn't updated over the past few days?
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  3. #3

    Overall clanxp not updating

    It hasn’t updated for weeks
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  4. #4
    Be great if you can fix it

    Im missing minimum 5,000,000,000 xp

    Any ideas please
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  5. #5
    UbiExcellent's Avatar Ubisoft Support Staff
    Join Date
    Sep 2019
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    1,269
    Thank you both for your replies. If possible, please let me know the following information:
    - What is the Clan's name?
    - When did you first notice that you were no longer receiving Clan XP?
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  6. #6
    Originally Posted by UbiExcellent Go to original post
    Thank you both for your replies. If possible, please let me know the following information:
    - What is the Clan's name?
    - When did you first notice that you were no longer receiving Clan XP?
    The Clan name is UK Northern Soul
    We have just set up a discord server for the clan and use a bot for stats which takes them straight from Ubisoft connect. The xp for myself and Tony hasn’t updated since day one of setting this up which must be some two months ago. Other clan members scores have updated
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  7. #7
    Hi UbiExcellent

    Any update / fix on this?
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  8. #8
    UbiExcellent's Avatar Ubisoft Support Staff
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    Sep 2019
    Posts
    1,269
    campo123: Many thanks for the reply!

    campo123 / tony_buzzz: The investigating teams had a difficult time with reproducing this error within the testing environment. If possible, please let me know the following details, so I can share these with the teams:

    - Is the problem also occurring when viewing the Clan XP from "Distinctions of the Week" leaderboard from inside the game or is the problem only occurring when viewing the Clan XP via the bot set up on Discord?

    - If the issue is also occurring when viewing the Clan XP from inside the game, please provide a video showing the issue.
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  9. #9
    Hi

    Thanks for the reply

    The Weekly Clan leaderboard within the game / clan room is OK. That DOW works and we see XP increases there OK

    Its just outside the game where its stuck and not moving

    Tony
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  10. #10
    It’s not updating on Ubisoft Connect and as the bot gets its info from Connect, obviously the problem is with Connect somewhere
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