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  1. #1

    Can't Play ubisoft games, UBi doesn't care

    I have tried support and i'm stuck in an endless loop of non helpful IP troubleshooting. I haven't been able to play any online required Ubisoft games for over a month (division 2, ghost recon wildlands, breakpoint) and can not log into the support page (it just spins loading forever). Weirder is if I log out my gamertag and log in as my wife no issues. Ubisoft continues to give me the run around and waste time trouble shooting things that wont resolve it (how can it be a port or IP issue when someone on the same console, network, and everything can play no problem). They confirmed I am not banned or anything, but I am stuck. I can't even get my money back and I just don't know what to do. Has any one heard of this? Do I just give up and never purchase or support Ubisoft again? I own pretty much every game (some on multiple platforms) and I can't help but feel like I got robbed.
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  2. #2
    UbiExcellent's Avatar Ubisoft Support Staff
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    Sep 2019
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    1,269
    Hello FokisMoney, and welcome to the forums. I'm incredibly sorry for the lateness of my reply here and for the frustrations you've felt throughout this process, both with this issue and with your experiences with our support teams. What is your open case number? I'd like to check on this further with you if possible.
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  3. #3
    14455075 is my original master case number, i think the one they said was an escalation was 14243609.
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  4. #4
    UbiExcellent's Avatar Ubisoft Support Staff
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    Sep 2019
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    1,269
    FokisMoney: Thank you very much! I see that your original case (14455075) was closed by our automated system, since no new updates were made within four days. However, I also see that you have opened up two additional tickets since then. If possible, I would like to request that you reopen your original ticket (14455075) by adding a new comment, so the teams can continue to work with you on that case. This will help lessen any confusion regarding the issue you're having with launching these titles on your account versus your wife's account.
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