1. #11
    Ubi-Viral's Avatar Ubisoft Support Staff
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    Oct 2015
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    Originally Posted by Morgov Go to original post
    Any news?
    I tried it today and it still says invalid key or 0x80190001 this error code.
    Hey! Sorry to hear that it is still saying this for you. Have you tried verifying your game files? If so and the issue continues can you please reach out to us on a support ticket here.

    Thank you.

    Originally Posted by Guigui27110 Go to original post
    Hello
    I have exactly the same
    problem that you which makes the game unplayable (invalid key and network error) the key has been registered on my profile but Ubisoft cannot do anything for me and ask me to see with the vendor of the key for a solution
    They also told me that after verifying my account that I should be able to play the game without any problem ...
    If someone has a solution, I'm interested
    thank you
    Hey! Sorry that we were not able to resolve this for you, however if you have not purchased the game from Ubisoft and it is showing as invalid you do need to get a replacement from your point of purchase please. We advise that you do reach out to them.

    Thank you.

    Originally Posted by Arch8i5h0p Go to original post
    Hi I got same problem invalid key or 0x8019000. Even that i got purchased the game and activated in Uplay connect. Can anybody give us answear what to do about that? Is there some wrong adress in program to conflux? I tried some adreses from product_config.yml and I got redirected. Isnt there a problem? Hows that I got game activated and working from Uplayconnect but after launch a game it wont work?
    Hey! So we can look into this error further with you and hopefully get the game working for you, please reach out to us here.

    Thank you.

    Originally Posted by Morgov Go to original post
    Yeah still nothing...
    Did you guys write a ticket for the support?
    I dont know if they can help us..
    Hey! If you are yet to write a ticket it would be most useful as you will need to do this. You can create one here.

    Thank you.
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  2. #12
    Hello, I have the same problem with a license key bought from Eneba. The key was accepted for download into Ubisoft Connect application but when started the game it says key is Invalid.
    After clicking Connect to Conflux it shows the same error
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  3. #13
    Ubisoft Ticket advises me to rename the cache folder.
    Did that but no success either.
    Their second advise was "contact the point of purchase"
    Why should I do that when the Key was successfully registered in Ubi Connect and allowed the installation of the game ?
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  4. #14
    Ubi-WheelyDuck's Avatar Ubisoft Support Staff
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    Jun 2020
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    1,500
    Hey there,

    Sorry to hear that you have had this trouble with your purchase from Eneba.

    In this situation as you advised what the agents advised via your case I would also advise to contact your point of purchase.

    From a case we can discuss more than we can via the forums and if troubleshooting is exhausted then we would recommend to contact the seller.

    Many thanks
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  5. #15

    I bought the game cost ~10 € and cant play



    what can i do? just uninstall and leave?
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  6. #16
    i got the key and download the game already, after i go in the main menu, the notice is connection fail, invalid key, but if invalid key how i can download the game complete? what are u guy doing ubisoft?
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  7. #17
    Ubi-TheBerry's Avatar Ubisoft Support Staff
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    Jun 2020
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    Originally Posted by minhtucao304 Go to original post


    what can i do? just uninstall and leave?
    Hey minhtucao304,

    Thank you for reaching out, I'm sorry to see you're having issues playing the game!

    May we please know more about it?

    Do you receive an error in-game that your key is invalid?

    If so - are you attempting to enter the key for bonus content?

    If you're able to share a screenshot too, it'd be appreciated!
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