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  1. #1

    Missing purchased game

    I bought AC3 last night, along with 4 other AC games, from the Ubisoft Store. I see none of the games on Ubisoft Connect.
    After a lot of internet searches, I see that this has always been an issue with the Ubisoft Store (and I have bought a game once on there before with no issues), and now I am experiencing this. How does this usually play out? Should I just wait? I've also already submitted a support ticket with no response. Please help.
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  2. #2
    Ubi-Spud's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    3,226
    Hey badguilriri!

    I can see that the games are on your account now. Please note, it can take up to 24 hours for games to appear in your library.

    I hope you enjoy them!
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