Apologies for the late response.
I am sorry to hear that the connectivity troubleshooting has not helped to resolve the issue.
As this is an old thread could you please create a new post in future as bumping older threads to the top causes forum traffic and clutter and moves more active threads down the page. For more information please check the forum rules.
If the issue still persists after following the troubleshooting steps then could you please submit a support ticket with a description of your issue and attach an image of your port settings on your router and our Customer Support team will investigate this further for you.
Have you tried the connectivity guide mention by Ubi-TheBerry above?Originally Posted by dieharder03 Go to original post
Hello dame_q,Originally Posted by dame_q Go to original post
Thanks for reaching out, sorry to see you're having issues!
Have you given any of the steps I've linked in this thread already a try? As these should resolve your issue.
Thank you!
Hey,Originally Posted by paade2020 Go to original post
Please can you reach out via support ticket / live chat here and we can look into this further for you.
You can also private message us on Twitter or Facebook if you prefer, and we can link that chat into a support ticket.
Hey walid3003,Originally Posted by walid3003 Go to original post
Thanks for reaching out - as this is our English forum, could you please translate further posts into English so we can best see how we can help?
As it appears you're also receiving the Orchid error - could you please first make sure that you give all of the steps in our Connectivity Troubleshooting guide a try and let us know how you get on?
Thank you!