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  1. #1

    Assassin's Creed II won't start, uninstall and re install issue with Ubisoft Connect

    Hi I was about to post this question in Ubisoft Support however after typing this all it told me that it's support feature is currently unavailable????
    I was going to attach 3 screenshots of me trying to uninstall on Ubisoft Connect and show my Assassin's Creed games in my Program Files Installed Applications in the Settings, but I don't think I can post images here...

    Hi I am trying to uninstall Assassin's Creed II so I can do a fresh install but am unable to - can you please help me?

    I bought the game on Steam many years ago, and then I remember a few years later I had trouble running the game, and realised it was because I bought it on Steam and linked it to a different Ubi account.

    So after speaking to a Ubisoft Rep, I decided it was best to buy the game again for this current Ubi Account I have and it was working for the time I played it a few years ago.

    However, I just tried to play the game and was stuck on the Ubisoft Connect Launcher, with a spinning circle loading.

    I tried verifying the files in Ubisoft Connect and it said an issue and to uninstall. So I uninstalled it on Steam, then went to uninstall it on Ubisoft Connect, hoping it would realise the files are gone, but all I get is an error telling me to re-try.

    I am going to try to re install the game on Steam, however if this doesn't fix it I please need your help. I AM UNABLE TO EVEN PLAY THIS GAME.

    I could find no way to delete it manually, as I could not find the game folder on my computer anywhere.

    Thanks, kind regards,
    Hailey
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  2. #2
    Nope, still can't run the game!
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  3. #3
    Ubi-Karl's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    3,904
    Hey haileylucrezia, thanks for getting in touch and I am sorry to hear about the issue you ran into.

    Just to double-check, have you possibly tried launching the game via desktop shortcut?

    To create a desktop shortcut:

    • Open Ubisoft Connect launcher
    • Select the Games tab.
    • Locate the Assassin's Creed 2 tile.
    • Right-click over the tile.
    • Select Create desktop shortcut from the menu

    Should you continue to experience issues, you can also consider changing compatibility of the game by right clicking > Properties > Compatibility, and selecting Windows 8.1 operating system in case if you're using Windows 10 at the time.

    Keep us updated!
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