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  1. #1

    ubisoft account got closed

    i had tc2 on xbox, i havent played for ages, i just got a pc and tried to login to ubisoft connect but my email was invalid. i later saw in my emails that my ubi account was closed due to inactivity. i was kinda looking forward to having all my progress from my xbox on my pc, can this be undone even tho its past the date to stop the account from closing. i have all my credentials still. i dont wanna grind this game again cus its soo boring seriously.
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  2. #2
    Ubi-TheBerry's Avatar Ubisoft Support Staff
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    Jun 2020
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    Originally Posted by MELISSA_AVENG Go to original post
    i had tc2 on xbox, i havent played for ages, i just got a pc and tried to login to ubisoft connect but my email was invalid. i later saw in my emails that my ubi account was closed due to inactivity. i was kinda looking forward to having all my progress from my xbox on my pc, can this be undone even tho its past the date to stop the account from closing. i have all my credentials still. i dont wanna grind this game again cus its soo boring seriously.
    Hey MELISSA_AVENG,

    I'm afraid that once the 30 day period has passed from the date the account is set to closure, the account will have been completely closed and cannot be retrieved

    I'm sorry for any disappointment caused from having to start from fresh again!

    If there is anything further we can help with at all, please let us know!
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