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  1. #1

    Sound crackling and muffled

    I’ve been playing assassins creed unity on my xbox one, and besides from the once in a while fps drops, the audio crackles and is muffled almost all the time. I can hear the game, but the audio quality seems to be awful and its not the headphones.

    Been looking for an answer, didnt find it anywhere.

    Any way to fix it?
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  2. #2
    Ubi-Ginge's Avatar Ubisoft Support Staff
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    Oct 2018
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    Hi danielpoppa!
    I'm sorry to see you're experiencing this.
    I see you mention you're using headphones. What brand/model are you using?
    Do you have the same audio issues when using your TV speakers?
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  3. #3

    Update

    Originally Posted by Ubi-Ginge Go to original post
    Hi danielpoppa!
    I'm sorry to see you're experiencing this.
    I see you mention you're using headphones. What brand/model are you using?
    Do you have the same audio issues when using your TV speakers?
    Okay, so I have seen that on the tv speakers it works okay, so it is not a HDMI problem nor the console problem, apparently.

    I am listening to the game through remote play with my airpods while I play at the tv, as I do not have headsets nor I want to buy ones for the TV or the console. Therefore, I think it may have something to do with the remote streaming. Nonetheless, this has only happened to me with AC unity, cuz I played on AC black flag and AC 3 and the sound worked fine.

    Any suggestions?
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  4. #4
    Ubi-Karl's Avatar Ubisoft Support Staff
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    Originally Posted by danielpoppa Go to original post
    Okay, so I have seen that on the tv speakers it works okay, so it is not a HDMI problem nor the console problem, apparently.

    I am listening to the game through remote play with my airpods while I play at the tv, as I do not have headsets nor I want to buy ones for the TV or the console. Therefore, I think it may have something to do with the remote streaming. Nonetheless, this has only happened to me with AC unity, cuz I played on AC black flag and AC 3 and the sound worked fine.

    Any suggestions?
    Thanks for your response there danielpoppa!

    This particular issue has not been brought up before however it may indeed be related to audio streaming.

    At this moment in time, there are only two options - to either use TV speakers or instead, consider testing headphones with direct connection, just to see if problem remains.

    I do apologise about the inconvenience this may cause and should you have any further questions, let us know!
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